Published by HDFC Securities Ltd on Dec 5, 2023

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Why should I report an Issue with HDFC Sec: Stocks, MF & IPO?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HDFC Securities Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HDFC Sec: Stocks, MF & IPO

1. Demat Account: Store your investments on 1 digital platform with the HDFC Securities Demat Account linked to your HDFC Securities Trading Account.

2. Easy Intraday Trading: HDFC Securities makes Intraday Trading easy with access to Equities, Derivatives, Debentures, F&O, Commodities, ETFs, etc.

3. Disclaimer: HDFC securities Ltd is a financial service intermediary engaged as a distributor of financial products & services like Corporate FDs & Bonds, Insurance, MF, NPS, Real Estate Services, Loans, NCDs & IPOs in strategic distribution partnerships.

4. Remote Transactions: Place buy & sell orders remotely on the HDFC Securities share market app.

5. The HDFC Securities trading app lets you trade seamlessly with a few clicks on your smartphone.

6. HDFC securities Ltd is not liable for any loss or damage of any kind arising out of investments in these products.

7. Fund Hold/Release: Make instant, one-click fund transfers with the Release/Hold facility in the HDFC Trading Account & Demat account.

8. Exhaustive Offerings: Trade in Large, Mid & Small Cap Stocks, Mutual Funds, Index Funds, IPOs etc via your Demat & Trading account or via the app to diversify your portfolio.

9. Smart Order Routing: Execute trades quickly at the applicable Buy/Sell market prices with our automatic Smart Order Routing (SOR) feature in the HDFC Sec App.

10. Live Notifications: Get latest news & updates on Stock Market trends, etc. , on our share market investment app & learn what's affecting your investments.

11. Presenting the HDFC Securities Trading App.

HDFC Sec Customer Insights

1. Further, as other users have mentioned disabling Developer Options requirement should be removed and the app should be improved to make it work with the above option enabled.App says disable duggable option.

2. Why does the app want me to disable developer option? What business do you have in my phone's personal settings? Want to rate zero stars.

3. YOU JUST CAN'T FORCE USERS TO DISABLE USB DEBUGGING IT'S OUR RIGHT AS ANDROID USERSIt's research option being actively updated.

4. I have sent an email today about a bug, it is showing 22 Jun as option date on 23 Jun for banknifty.YOU JUST CAN'T FORCE USERS TO DISABLE USBDEBU.

5. Hdfc sec can't force users to disable usb debugging option.

6. Now my problem solvedPlease disable USB debuggable option.???? My shares are not shown , portfolio suddenly became empty and after update this.

7. If I disable developer option those settings will go.

8. This is so stupid ,u can't force us to disable usb debugging option.

9. I am a developer i have to keep debugging option on all the time.

10. Why should you bother whether developer option is enabled or not? Still not changing the rating till you guys fix this.

11. Message is "PLEASE DISABLE USB DEBUGGABLE OPTION".

Steps to Troubleshoot & Fix HDFC Sec Issues

1. Fix HDFC Sec Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HDFC Sec: Restarting the app will resolve most errors.
  2. Update the HDFC Sec App. Here is how:
    1. On Android goto PlayStore » Search for "HDFC Sec" » Open HDFC Sec: Stocks, MF & IPO » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HDFC Sec » click "UPDATE".
  3. Clear HDFC Sec: Stocks, MF & IPO app cache: Clearing cached data will force your app to retrieve the latest data directly from HDFC Sec servers.
    1. On Android, goto Settings » Apps » Select "HDFC Sec: Stocks, MF & IPO" » click Storage » click "Clear Cache".
  4. Check HDFC Sec app permissions. If any of these permissions required to use your device's features are disenabled, HDFC Sec might not work.
  5. Uninstall and reinstall HDFC Sec. If nothing else has worked, completely uninstall HDFC Sec then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HDFC Sec not working


2. Fix HDFC Sec Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HDFC Sec be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HDFC Sec not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HDFC Sec may not be able to connect to the Internet when running in the background.

Reported Issues