Published by neon Switzerland AG on Feb 1, 2024

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Why should I report an Issue with neon – your account app?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of neon Switzerland AG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About neon – your account app

1. Everyday account functions such as domestic and international transfers are waiting for you, you can upload and scan your QR bills, divide your money with our Spaces, invest in the most traded Swiss and international shares as well as ETFs, set up eBills and much more.

2. Once you’ve opened your account, you will directly benefit from various neon features.

3. And because your account is held at Hypothekarbank Lenzburg, it's protected by Swiss deposit insurance up to 100’000 CHF.

4. You also need either a Swiss passport/ID or a B or C residence permit. Are you ready for neon?

5. Afterwards, we need 2-3 working days to check and activate your account.

6. ATTENTION: To use neon, you must have your primary residential address and tax liability in Switzerland and be at least 16 years old.

7. With neon you have your account on your smartphone.

8. And with the neon Mastercard®, you can pay worldwide and online without fees and exchange rate surcharges.

9. Your part of the account opening in less than 10 minutes simply via smartphone, completely paperless.

10. Download the app, enter your personal info and have your ID ready for the identification (photo-ID/video call).

11. You decide how you want to log in: with a personal login code, fingerprint or Face ID.

neon Customer Insights

1. @neon: I want full data on incoming and outgoing payments (date, time, IBAN both sender and receiver, address, etc.) - either I can't find it atm (which would also be bad) or it's not quite as extensive as I wish it were.I just put some money for little expenses since 1 year.

2. Would love to see more push notification so I don't have to luck in the app that often manually to check, aswell as better ebill integration.Does all it needs, infos on payments are a bit lacklustre but overall great.

3. Also top-notch customer service! Transaction search function can be improved though, which I'm hoping to happen soon.Please add the option to add categories (when one clicks on a payment there are categories).

4. If you're the type of person to want to get in touch with the call center often vs using faq's, etc, i would suggest another bank.great banking app with many new features.

5. It seems like every week they arw having technical issues with zero explaination... and if you have to get in touch with the call center for help, they aren't always helpful or empathic to the issue your experiencing.

6. Please provide virtual cards like other banks to give customers more security and control when ordering online.

7. Please add the possibility to make your ownPlease provide statistics and categories also for incoming payments so it can be combined for refunds.

8. Single use virtual cards as well as multi-use virtual cards.Offers a great service.

9. No virtual cards...Great product with vital improvement necessary.

10. Those categories later are shown in the "statistics" page, where one can see how much was spent/received on/from a certain category.

11. Also provide history of incoming/outgoing not just for 2023 but for previous years totals for each category and overall 2022/2021/2020/2019 in/out.

Steps to Troubleshoot & Fix neon Issues

1. Fix neon Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart neon: Restarting the app will resolve most errors.
  2. Update the neon App. Here is how:
    1. On Android goto PlayStore » Search for "neon" » Open neon – your account app » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for neon » click "UPDATE".
  3. Clear neon – your account app app cache: Clearing cached data will force your app to retrieve the latest data directly from neon servers.
    1. On Android, goto Settings » Apps » Select "neon – your account app" » click Storage » click "Clear Cache".
  4. Check neon app permissions. If any of these permissions required to use your device's features are disenabled, neon might not work.
  5. Uninstall and reinstall neon. If nothing else has worked, completely uninstall neon then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing neon not working


2. Fix neon Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make neon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to neon not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, neon may not be able to connect to the Internet when running in the background.

Reported Issues