Published by Inditex on Mar 1, 2024

Report an issue with Zara Home.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Zara Home?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Inditex to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Zara Home

1. You will be able to see and buy all you need for your home decoration, our monthly lookbooks, check our catalogue, locate your favourite Zara Home shops and find out a load of suggestions to choose the perfect gift.

2. Decorate, get inspired, meet the latest home fashion trends and unveil the entire Zara Home universe.

3. You can use the app even if you do not agree to allow optional access permissions.

Zara Home Customer Insights

1. Shame.The thought is there, but the experience is poor: it's not responsive, it's not intuitive, the logistics side of orders is not clear or trackable, it feels like a case of unnecessary customization but with cutting costs somewhere which is funny considering it's not the cheapest of brands.

2. Frequently crashes closing itself.Both the app and website are buggy!! Once you get to the checkout with your items and place the order, the payment isn't processed and the app/website takes you back to input your data with the items still in the cart.

3. More clicks than necessary to get from one part of the app to another.Horrible online experience missing items, bad packaging, and even worst customer support... Never againThis thing is not super user friendly.

4. Feels like a beta version and that it hasn't been tested properly, because the UX/UI experience is poor for 2022.

5. As for the app, scrolling through photos is either slow to load or automatically zooms in so close without me touching my screen, preventing me from seeing the product.

6. If you want matching bedding, for example, you cannot view the cushion covers and the duvet cover all at once.

7. Also doesn't tempt me since returns are not free shipping.Buggy and unreliable app.

8. It crashes sometimes and deleted all of the items from my cart.

9. Thanks for giving me back my money, I'm gonna go spend it elsewhere :)You can't turn off sounds while purchasing.

10. Yup done that - dunno how they sell anything on line.Glitchy favourites save, buy later and scrolling features.

11. The products and delivery shipping and handling thselves are fantastic.

Steps to Troubleshoot & Fix Zara Home Issues

1. Fix Zara Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Zara Home: Restarting the app will resolve most errors.
  2. Update the Zara Home App. Here is how:
    1. On Android goto PlayStore » Search for "Zara Home" » Open Zara Home » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zara Home » click "UPDATE".
  3. Clear Zara Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Zara Home servers.
    1. On Android, goto Settings » Apps » Select "Zara Home" » click Storage » click "Clear Cache".
  4. Check Zara Home app permissions. If any of these permissions required to use your device's features are disenabled, Zara Home might not work.
  5. Uninstall and reinstall Zara Home. If nothing else has worked, completely uninstall Zara Home then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Zara Home not working


2. Fix Zara Home Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Zara Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Zara Home not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Zara Home may not be able to connect to the Internet when running in the background.

Reported Issues