Published by BuildLoop on Aug 25, 2023

Report an issue with Smart Pill Identifier.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Smart Pill Identifier?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BuildLoop to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Smart Pill Identifier image 1 contact Smart Pill Identifier image 2

Smart Pill Identifier Customer Insights

1. Better off using other apps for this function.Won't let you try it to see if it does work you have to give up your credit card after a 7 day trial...the best and most precise and accurate appThis app seems like a good idea in principle, but in reality upon testing the app it failed to identify any of the prescription drugs I took a picture of and is difficult to use in low light conditions as there is no option to enable flash when taking a picture.

2. The homepage has a menu you can choose the shape and size and then some medications will show up in the menu.A great app gives u a free, 1 day pass for writing a review..furthermore...I just tried yet again to capture an image of a pill....IMPOSSIBLE as the app has no auto focus lock, its almost 100% necessary....that 4 different pills without any success.

3. correct after.having to take several camera shots! but did find the medication!Could not identify the prescription and over-the-counter pills I tested with, even making sure imprint was visible.

4. Seriously....what are you trying to do, build a library based on users camera shots?? That seriously won't work in a million years, you don't have the image recognition back end and that is obvious.

5. Amlodipine 10 Bunk app...wasted my time.Wow... I scanned a brown round pill and it showed and gray and red capsule and said "closest match." I then selected "round" as the shape and it only showed capsules in the results.

6. 2 stars cause giving benefit of the doubt since I haven't fully tried app.When you go to gallery to choose a photo it doesn't actually let you select an image.

7. Would be nice to see a feature that allows users to upload pictures of known pills to help improve the accuracy of the AI.No flash support.

8. It's an ambitious app and a good idea; the image recognition just doesn't work very well.

9. There should be some camera controls beyond zoom+flash, such as cropping, selecting macro lens for pill closeups.

10. Even with manual entry of the imprint, couldn't find the known meds I was testing with.

11. Won't let me import image for some reason.

Steps to Troubleshoot & Fix Smart Pill Identifier Issues

1. Fix Smart Pill Identifier Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Smart Pill Identifier: Restarting the app will resolve most errors.
  2. Update the Smart Pill Identifier App. Here is how:
    1. On Android goto PlayStore » Search for "Smart Pill Identifier" » Open Smart Pill Identifier » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Pill Identifier » click "UPDATE".
  3. Clear Smart Pill Identifier app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Pill Identifier servers.
    1. On Android, goto Settings » Apps » Select "Smart Pill Identifier" » click Storage » click "Clear Cache".
  4. Check Smart Pill Identifier app permissions. If any of these permissions required to use your device's features are disenabled, Smart Pill Identifier might not work.
  5. Uninstall and reinstall Smart Pill Identifier. If nothing else has worked, completely uninstall Smart Pill Identifier then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Smart Pill Identifier not working


2. Fix Smart Pill Identifier Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Smart Pill Identifier be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Smart Pill Identifier not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Smart Pill Identifier may not be able to connect to the Internet when running in the background.

Reported Issues