Published by Fortuneo on Mar 12, 2024

Report an issue with Fortuneo, Ma banque & Bourse.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Fortuneo, Ma banque & Bourse?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Fortuneo to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Fortuneo, Ma banque & Bourse image 1 contact Fortuneo, Ma banque & Bourse image 2

About Fortuneo, Ma banque & Bourse

1. L’application Fortuneo vous accompagne pour gérer votre argent et votre budget en toute sécurité. Élue banque la moins chère en 2023(2), Fortuneo propose une gamme complète de produits et services bancaires alliant compétitivité tarifaire, performance et qualité relationnelle.

2. Fortuneo est une marque commerciale de la société ARKEA DIRECT BANK (RCS Nanterre 384 288 890), banque française et filiale du Crédit Mutuel Arkéa. (6) L’emprunteur dispose d’un délai de réflexion de dix jours à compter de la réception de l’offre.

3. Accédez à la gestion de vos comptes en toute simplicité(1) : réalisez vos opérations bancaires courantes gratuites, gérez votre épargne, vos crédits et contrats d'assurance vie, passez vos ordres de bourse grâce aux outils d’investissement financier.

4. Carte bancaire virtuelle gratuite pour générer un numéro éphémère et sécuriser des achats en ligne, sans transmettre le numéro de votre carte Fortuneo.

5. Modifiez vos plafonds de carte(4) ou (dé)bloquez vos paiements et retraits d’argent depuis l'appli Fortuneo ou le site fortuneo.

6. Trading et accès en temps réel aux actus de la Finance ainsi qu’au cours des actions de la bourse via notre portail gratuit.

7. Vérifiez vos capacités de remboursement avant de vous engager. * L'investissement en bourse comporte un risque de perte en capital.

8. Parmi les meilleurs taux du marché, simulation gratuite en ligne, zéro frais de dossier.

9. Crédit en ligne octroyé par notre partenaire Younited Credit(6).

10. Effectuer un transfert d’argent vers un de vos comptes bancaires ou un bénéficiaire.

11. Un crédit vous engage et doit être remboursé.

Fortuneo, Ma banque & Bourse Customer Insights

1. Dans cette étape "Association de votre mobile"... "pour ce faire, veuillez rentrer le code de sécurité que vous recevrez au numéro suivant" Lorsque je clique sur "continuer", voici ce qui apparait : "votre processus de sécurisation a échbest french bank out there, but please stop begging to review your apps, I've only reviewed because you are really good but if you keep stop begging you would have received 5 starsthis is a nicely designed app.

2. The costumer service does not give you any service in any language except in French! They say that they are not allowed to speak English!! I had to ask my friend to call the costumer service by my cellphone on the day on which the COVID-19 disease passed the record of 86000 infected people! Finally my account was unblocked but with much inconvenience.

3. I waited for 41 minutes with a vocal message saying that they will take my call but nothing happGreat app some severe problems with spending limits at times.It's very basic as banking app, takes some getting used to as it is not very intuitive at first... And lacks some of the necessary features you get in other banking apps, like real time notifications after transactions or ATM withdrawals.

4. I do not recommend it.Simply make it working fine would be already a good start, before to optimize any UI.. No way to login, always get an error panel without any clue what's going on, no way to email proper service with screenshot from the app.

5. Overall, Fortuneo provides very good service.More than 3 months I have opened an account and Fortuneo cannot tell why the app never works.

6. I had to reset my password three or four times since I opened an account, a week ago.

7. It has been a week now, and I have no access to my bank account on internet or through the app on my smartphone.

8. For some unknown reason, I am unable to reset my password digitally despite following all the instructions and entering the right code from the SMS I recently.

9. Hopefully Linxo is there to check out account times to times.. Edit 19/10: comme expliqué, impossible de se connecter.

10. Screenshot fait, mais comment vous le soumettre..? Bref.It's working fine again.

11. When you call them, they ask you to send an email and whem you email them, they ask you to call.

Steps to Troubleshoot & Fix Fortuneo, Ma banque & Bourse Issues

1. Fix Fortuneo, Ma banque & Bourse Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fortuneo, Ma banque & Bourse: Restarting the app will resolve most errors.
  2. Update the Fortuneo, Ma banque & Bourse App. Here is how:
    1. On Android goto PlayStore » Search for "Fortuneo, Ma banque & Bourse" » Open Fortuneo, Ma banque & Bourse » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fortuneo, Ma banque & Bourse » click "UPDATE".
  3. Clear Fortuneo, Ma banque & Bourse app cache: Clearing cached data will force your app to retrieve the latest data directly from Fortuneo, Ma banque & Bourse servers.
    1. On Android, goto Settings » Apps » Select "Fortuneo, Ma banque & Bourse" » click Storage » click "Clear Cache".
  4. Check Fortuneo, Ma banque & Bourse app permissions. If any of these permissions required to use your device's features are disenabled, Fortuneo, Ma banque & Bourse might not work.
  5. Uninstall and reinstall Fortuneo, Ma banque & Bourse. If nothing else has worked, completely uninstall Fortuneo, Ma banque & Bourse then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fortuneo, Ma banque & Bourse not working


2. Fix Fortuneo, Ma banque & Bourse Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fortuneo, Ma banque & Bourse be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fortuneo, Ma banque & Bourse not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fortuneo, Ma banque & Bourse may not be able to connect to the Internet when running in the background.

Reported Issues