Published by NewDay Ltd on Mar 6, 2024

Report an issue with Aqua credit card.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Aqua credit card?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NewDay Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Aqua credit card

1. If you’re registered for Online Account Manager already then you’ll be able to use these details to login. No need to re-register!

2. If you’re not registered for Online Account Manager then no problem!

3. Manage your account anywhere, anytime, with our secure mobile app.

4. Download the app and click ‘Register for Online Account Manager’.

Aqua credit card Customer Insights

1. There is some sort of glitch when inputting the digits of my passcode so it keeps scrolling through the requested digits making it impossible to log on.Recently got new phone and can no longer sign in when go to put passcode in to sign in it doesn't register when you finished putting code in it just keeps going back and fourth between the boxes so app is useless at the minaqua is great apart from down grading your credit card , when u spend years building it up to make a large purchase , killed my dreams , while paying off what I owed , not good there , it would be nice to asked if I was going to use the amount my giving me an option, that would be great 😠The app seems not working ? Is there any issues ? I can log in online on google but not through the app.

2. If I can't log in I can't use the card any more.the confirmation requests can some times cause overlap issues between accounts when on same device.. you think you have paid and it hasn't...never had a missed/late fee/charge and dont want one...not liking the security when used same accounts for years...its worrying...!! cant Banks work together to avoid these issues..?App itself is good bust aqua service is shocking.

3. Found it hard to get a credit card as had neutral credit, it wasn't good or bad as never had credit before but since my initial limit, I've made payments in full every month & it's been increased twice in the last 12 months.

4. I'd highly recommend Aqua (New Day).After being with my 1st credit card provider CAPITALONE with a starting limit of a measly £200 for over a year with no increase (and still no increase) I looked through credit karma and found AQUA.

5. they started me on an £800 limit and within 3 months of using their card -I never exceeded owing 25% of my balance they emailed me offering an increase to £1850! I was thrilled - had never had an offer or increase before.

6. Still waiting for a manager to call me.Excellent credit card company.

7. It doesn't let me enter passcode but online It does so it s not my passcode which is wrong.if anyone can help thank youTerrible used them for several years .

8. Had the card for several years with no issues but until now I've always used the website.

9. Customer service is also really good, I can't fault them (famous last words, lol).

10. FCS says aqua are supposed to help with persistent debt but no one bothers.

11. I recommendHaving got a new phone I have been trying to set up my aqua app on my new phone.

Steps to Troubleshoot & Fix Aqua credit card Issues

1. Fix Aqua credit card Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Aqua credit card: Restarting the app will resolve most errors.
  2. Update the Aqua credit card App. Here is how:
    1. On Android goto PlayStore » Search for "Aqua credit card" » Open Aqua credit card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aqua credit card » click "UPDATE".
  3. Clear Aqua credit card app cache: Clearing cached data will force your app to retrieve the latest data directly from Aqua credit card servers.
    1. On Android, goto Settings » Apps » Select "Aqua credit card" » click Storage » click "Clear Cache".
  4. Check Aqua credit card app permissions. If any of these permissions required to use your device's features are disenabled, Aqua credit card might not work.
  5. Uninstall and reinstall Aqua credit card. If nothing else has worked, completely uninstall Aqua credit card then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Aqua credit card not working


2. Fix Aqua credit card Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Aqua credit card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Aqua credit card not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Aqua credit card may not be able to connect to the Internet when running in the background.

Reported Issues

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