Published by Etisalat UAE on Feb 9, 2024

Report an issue with e& money.
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Why should I report an Issue with e& money?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Etisalat UAE to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About e& money

1. You will be able to access a series of financial services such as international money transfers, local transfers, merchant payments, bill payments, gifting, and much more, all in the same application.

2. As the fintech arm of e& life, e& money aims to revolutionize your experience through our innovative financial super app marketplace.

3. We now offer digital parking payment to make your life much easier. - e& money is here to make your life easier.

4. e& money, a wholly owned e& brand is the first digital wallet licensed by the Central Bank of UAE.

5. Forget the hassle of bank details, cash withdrawal etc. - Need to pay your domestic help?

6. Discover all the amazing things you can do with e& money! - Owe a friend some money? We got you covered.

7. We want to empower UAE citizens and residents with quick and easy payment solutions.

8. All you need is your Emirates ID and mobile number.

9. We got you covered here too! - Pay all your bills such as phone, electricity, etc with just a tap. - Pay your parking fees with us!

10. All you need is their mobile number and the transfer is done instantly.

11. If you are looking for the best finance application, you’ve stopped at the right one.

e& money Customer Insights

1. Last time the money got deducted from my account and never appeared in my wallet, this time without adding any money, the apl is showing that I exceeded the limit, how???? Customer service is of no use as except false assurances of raising it to engg team they don't help much.I stopped walking long distance to Money Exchanges since I discovered e & money.

2. I talked to customer service and told me they are not processing any transactions during Saturdays, Sundays and Holidays... So still i will wait for 3days more...I'm getting dissapointed on this service, it's not good, i use this apps for save the time, i transfer money, the end of the day.

3. I got nothing, my family waiting whole day And they still not processing and still shown 0 Balance, the customer service excuse for the cause, i know this is small amount but very big amount to support my family.

4. I recommend it for all expats living in UAE especially Ghanaians🇬🇭 cos they have the best Exchange ratesThe worst Customer Service I ever encountered.

5. I advise the developers to have this app linked with UAE pass as a sign in feature just like other Etisalat apps.There's no option to change the receivers' name.

6. Have contacted customer service multiple times but still no resolution.

7. I used this App to transfer money on my account this holiday but 2days now havent received.

8. I once had a delay in receipt but thr customer service immediately rectified it for me.

9. So very very poor in customer service.

10. Always having issues when sending International Transfer.Poor apps.

11. It's been more than 2 weeks, neither the issue is getting resolved nor any one from the technical team looking into this issue.

Steps to Troubleshoot & Fix e& money Issues

1. Fix e& money Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart e& money: Restarting the app will resolve most errors.
  2. Update the e& money App. Here is how:
    1. On Android goto PlayStore » Search for "e& money" » Open e& money » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for e& money » click "UPDATE".
  3. Clear e& money app cache: Clearing cached data will force your app to retrieve the latest data directly from e& money servers.
    1. On Android, goto Settings » Apps » Select "e& money" » click Storage » click "Clear Cache".
  4. Check e& money app permissions. If any of these permissions required to use your device's features are disenabled, e& money might not work.
  5. Uninstall and reinstall e& money. If nothing else has worked, completely uninstall e& money then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing e& money not working


2. Fix e& money Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make e& money be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to e& money not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, e& money may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • How to recover my account

    — by Mohamed Mustapha koroma 1 month ago

  • Schmer cleverly changed with his numbers

    — by Dipak kumar thapa magar 3 months ago

  • Receiver wallet number shows invalid

    — by ELIPHAZ 3 months ago

  • I made a transaction last oct. 4,2023 thru bank local transfer(PAYBY) to my friend amounting 381aed, but until now she didnt receive it yet, or even refund for me.. I already raise a complain about this but still there is no solution was made.. What will i do now? I want a refund.

    — by JEREMIE Canlas TIMBOL 3 months ago

  • my E&Money account refuses to receive money

    — by Imorou 3 months ago

  • I deposit money 3000 aed but only come 2000 aed,the balance 1000 aed machine always return back meaby stuck of machine inside,l keep tray to deposit balance more 1000 aed but still keep return back,l get receipt after for 2000 aed only but money not come to my account,again l sent 800 aed l get receipt and money come to my account,but the 2000 aed still not come yet till now,can you help please,thanks

    — by Ni Putu Sri lndriani 4 months ago

  • I deposit money 3000 aed but only come 2000 aed,the balance 1000 aed machine always return back meaby stuck of machine inside,l keep tray to deposit balance more 1000 aed but still keep return back,l get receipt after for 2000 aed only but money not come to my account,again l sent 800 aed l get receipt and money come to my account,but the 2000 aed still not come yet till now,can you help please,thanks

    — by Ni Putu Sri lndriani 4 months ago

  • I deposit money 3000 aed but only come 2000 aed,the balance 1000 aed machine always return back meaby stuck of machine inside,l keep tray to deposit balance more 1000 aed but still keep return back,l get receipt after for 2000 aed only but money not come to my account,again l sent 800 aed l get receipt and money come to my account,but the 2000 aed still not come yet till now,can you help please,thanks

    — by Ni Putu Sri lndriani 4 months ago

  • I deposit money 3000 aed but only come 2000 aed,the balance 1000 aed machine always return back meaby stuck of machine inside,l keep tray to deposit balance more 1000 aed but still keep return back,l get receipt after for 2000 aed only but money not come to my account,again l sent 800 aed l get receipt and money come to my account,but the 2000 aed still not come yet till now,can you help please,thanks

    — by Ni Putu Sri lndriani 4 months ago