Published by TD Ameritrade on Mar 8, 2024

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Why should I report an Issue with thinkorswim Mobile: Trading?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TD Ameritrade to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact thinkorswim Mobile: Trading image 1 contact thinkorswim Mobile: Trading image 2

About thinkorswim Mobile: Trading

1. Create and modify advanced orders and add order conditions quickly and easily. • Live chat with a trading specialist during support hours—even share your screen without ever leaving the app. • Practice your trading strategies with real market data, using paperMoney—without risking a dime. • Scan multi-touch charts with hundreds of studies.

2. Glance at the past, take a look at the present, and model the future when you overlay company and economic events. • Manage and analyze your positions and view your account balances on all your accounts. • Track and modify your watchlists, orders, and alerts, including saved orders. • Check out our expanding library of educational videos.

3. The paperMoney® software application is provided for educational purposes only, and allows users to engage in simulated trading with hypothetical funds using live market data.

4. Access products like stocks, options, futures, and forex, and even try out new strategies with our paper trading feature, paperMoney®. • Trade stocks, options, futures, forex, and more.

5. System availability and response times are subject to market conditions and your mobile connection limitations.

6. Manage your positions; find quotes, charts, and studies; get support; and place trades easily and securely—all right from your phone or tablet.

7. Level up and download the thinkorswim mobile app and hold the markets in your hands. thinkorswim mobile requires a wireless signal or mobile connection.

8. Market activity, trade executions, transaction costs, and other elements presented in paperMoney are simulations only.

9. Simulated performance does not ensure success in a live environment.

10. Put the power of thinkorswim® right in your pocket with our trading app.

11. Chart drawings will sync within the thinkorswim suite of platforms.

thinkorswim Customer Insights

1. They still can't finish or enhance their own trading platform from the website, so they've thrown this severely bloated 3rd party all-in-one system that is very slow, unintuitive, takes more than a year to fully learn, and it just wasn't, and still hasn't been, implemented well.

2. In the last two months (February and March of 2023) The app crashes a minimum of once an hour... I've performed every type of; update, reboot, uninstall-reinstall, etc.. For Android / Samsung / T-Mobile / and Thinkorswim.

3. You don't have to re-look up things every time you change time frames like other apps.

4. It gets the job done if I need to quickly trade on the go, but overall a very disappointing experience given how advanced the desktop platform is.Update: Push notifications still don't work 2 years later.

5. Other apps are more complicated or it takes more taps, scrolls, swipes, or more actions in general to do the same things this app does with one motion.

6. It takes up so much of the screen I can't see any of the stats to the right.I enjoy the app, the drawing tools are easy to use and I like being able to set price level alerts while I go about my day.

7. Thinkorswim is already top of the line and did a great job with the app.If I want to multitask and check on an email or browse some other info and go back to the app, I'm often signed off.

8. At busy times, you can miss entry by significant enough time that the trade is no longer profitable, relevant or desired.

9. Hint allow the app to rotate on the position screen so we can see more stats at the same time.

10. Happens switching from paper to real, happens at log in, happens when switching between smaller watchlists after my last conversation with support.

11. It's Very slow when when the market gets busy, trades do not get executed promptly, costing me quite a bit of money (thousands, in some single trades).

Steps to Troubleshoot & Fix thinkorswim Issues

1. Fix thinkorswim Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart thinkorswim: Restarting the app will resolve most errors.
  2. Update the thinkorswim App. Here is how:
    1. On Android goto PlayStore » Search for "thinkorswim" » Open thinkorswim Mobile: Trading » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for thinkorswim » click "UPDATE".
  3. Clear thinkorswim Mobile: Trading app cache: Clearing cached data will force your app to retrieve the latest data directly from thinkorswim servers.
    1. On Android, goto Settings » Apps » Select "thinkorswim Mobile: Trading" » click Storage » click "Clear Cache".
  4. Check thinkorswim app permissions. If any of these permissions required to use your device's features are disenabled, thinkorswim might not work.
  5. Uninstall and reinstall thinkorswim. If nothing else has worked, completely uninstall thinkorswim then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing thinkorswim not working


2. Fix thinkorswim Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make thinkorswim be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to thinkorswim not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, thinkorswim may not be able to connect to the Internet when running in the background.

Reported Issues