Published by Centene Corporation on Dec 19, 2023

Report an issue with Louisiana Health Connect.
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Why should I report an Issue with Louisiana Health Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Centene Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Louisiana Health Connect

1. For Medicaid members in Louisiana, the Louisiana Health Connect app puts your Healthcare Connections plan in your pocket.

2. Experience the power and ease of going mobile with Louisiana Health Connect.

3. Note: If you are a Medicaid member outside of Louisiana, please find an app that is based in your state.

Louisiana Health Connect Customer Insights

1. Been doing this for 2+ monthsApp want work.It keeps spinning! Want loads Can't pass got.

2. It's been over a year and it's never worked!!!Every time I try to sign in its always under construction!! Its been since I got the App last year!!Every time I go to use this app, it doesn't work.

3. I was hoping the app would provide that but the app is obviously bogus!THIS APP DOES NOT WORK!! It says the app is under going maintenance or something.

4. You're better off logging in online to Louisiana Health Connect and also installing the Healthy La Medicaid app.App doesn't work, can someone please fix it.

5. I've had the app downloaded for 3 days and it consistently says the same thing that the app is undergoing maintenance.

6. reinstalling does not helpEasy to use and a very convenient app.Can't log in, it just keeps spinning!Will not log in.

7. What's the problem? Why can't I get through?this app has been in maintenance for months now.

8. I have tried uninstalling the app and reinstalling it, but it says the same thing.

9. I've been waiting since February just to get ID cards.

10. Just keeps spinning.

11. Always under maintenance.

Steps to Troubleshoot & Fix Louisiana Health Connect Issues

1. Fix Louisiana Health Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Louisiana Health Connect: Restarting the app will resolve most errors.
  2. Update the Louisiana Health Connect App. Here is how:
    1. On Android goto PlayStore » Search for "Louisiana Health Connect" » Open Louisiana Health Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Louisiana Health Connect » click "UPDATE".
  3. Clear Louisiana Health Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Louisiana Health Connect servers.
    1. On Android, goto Settings » Apps » Select "Louisiana Health Connect" » click Storage » click "Clear Cache".
  4. Check Louisiana Health Connect app permissions. If any of these permissions required to use your device's features are disenabled, Louisiana Health Connect might not work.
  5. Uninstall and reinstall Louisiana Health Connect. If nothing else has worked, completely uninstall Louisiana Health Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Louisiana Health Connect not working


2. Fix Louisiana Health Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Louisiana Health Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Louisiana Health Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Louisiana Health Connect may not be able to connect to the Internet when running in the background.

Reported Issues