Published by BlaBla Connect Limited on Dec 7, 2023

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Why should I report an Issue with PassTo: Global Money Transfers?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BlaBla Connect Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PassTo: Global Money Transfers

1. All you need to do is create a PassTo account to start sending money quickly and securely to over 60 countries. 🔥 It is an instant money transfer app. 🔥 PassTo is a unique money sending app. 🔥 Enjoy easy money transfer. ✅ Enjoy different deposit methods. 🇧🇩Bangladesh, 🇧🇬Bulgaria, 🇧🇫Burkina Faso, 🇧🇯Benin, 🇨🇲Cameroon, 🇨🇳China, 🇭🇷Croatia, 🇨🇿Czechia, 🇨🇬Congo, 🇨🇴Colombia, 🇩🇰Denmark, 🇪🇨Ecuador, 🇫🇷France, 🇩🇪Germany, 🇬🇭Ghana, 🇬🇮Gibraltar, 🇭🇺Hungary, 🇮🇳India, 🇮🇸Iceland, 🇰🇪Kenya, 🇱🇮Liechtenstein, 🇱🇹Lithuania, 🇲🇾Malaysia, 🇲🇱Mali, 🇲🇦Morocco, 🇳🇵Nepal, 🇳🇬Nigeria, 🇳🇪Niger, 🇳🇴Norway, 🇵🇰Pakistan, 🇵🇭Philippines, 🇵🇱Poland, 🇲🇫Saint Martin, 🇸🇳Senegal, 🇸🇬Singapore, 🇸🇴Somalia, 🇿🇦South Africa, 🇪🇸Spain, 🇱🇰Sri Lanka, 🇸🇪Sweden, 🇨🇭Switzerland, 🇹🇭Thailand, 🇹🇬Togo, 🇺🇬Uganda, 🇿🇲Zambia, and many other countries.

2. PassTo is a trading name of BlaBla Connect Limited which is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011 for the issuing of electronic money.

3. With PassTo in your pocket wherever you go, you can easily send money abroad to family and friends.

4. Firm Reference Number 900662.

PassTo Customer Insights

1. Also really communicative on messenger.Been using this app for more than half a year now and it is the best app with the best exchange rate.Instant money transfer and great support centre for immediate help.The password reset link you keep sending me just goes to Google play for me to download the app.

2. They are giving good market transfer rates but they are looting money in the form of 'Deposit' using card.

3. If you update the app with good features and appearance then I am sure you would become market leaders in ner future.Not reliable and customer service is rubbish.

4. For ex, if you want to transfer £400 then first you have to deposit £400 to the PassTo account for which they will charge a total of £404.

5. When i initiated chat using that link -- customer support said they are another company and isn't related to PassTo.This is quite a hack.

6. I'd been entering my card details and then they redirected me back to the app for confirmation, only to have me start all over again and charge my debit card when they said they don't ask for any fee! I need my money back.

7. Imagine transferring a big amount then.Excellent exchange rate and excellent customer service.

8. Data Security issue -- when i went to menu and initiated Live Chat it lead to me a chrome page where there is a 'LiveAgent' option at bottom.

9. £4 extra for a deposit in this case, which is way more than transfer rates of other companies.

10. Still got a transaction from 2 December 2020 which I am trying to chase customer service for details.

11. I do get compliance checks every few months to prevent money laundering, which is extremely annoying, but I guess I have to comply to do transfers.

Steps to Troubleshoot & Fix PassTo Issues

1. Fix PassTo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PassTo: Restarting the app will resolve most errors.
  2. Update the PassTo App. Here is how:
    1. On Android goto PlayStore » Search for "PassTo" » Open PassTo: Global Money Transfers » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PassTo » click "UPDATE".
  3. Clear PassTo: Global Money Transfers app cache: Clearing cached data will force your app to retrieve the latest data directly from PassTo servers.
    1. On Android, goto Settings » Apps » Select "PassTo: Global Money Transfers" » click Storage » click "Clear Cache".
  4. Check PassTo app permissions. If any of these permissions required to use your device's features are disenabled, PassTo might not work.
  5. Uninstall and reinstall PassTo. If nothing else has worked, completely uninstall PassTo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PassTo not working


2. Fix PassTo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PassTo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PassTo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PassTo may not be able to connect to the Internet when running in the background.

Reported Issues