Published by Bitcoin.com on Mar 5, 2024

Report an issue with Bitcoin & Crypto DeFi Wallet.
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Why should I report an Issue with Bitcoin & Crypto DeFi Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bitcoin.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bitcoin & Crypto DeFi Wallet

1. The Bitcoin. com Wallet is the easy-to-use, multichain, self-custody crypto wallet that puts you in full control of all your cryptocurrency holdings. -> Buy Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Avalanche (AVAX), Polygon (MATIC), BNB, and select ERC-20 tokens quickly and easily with credit card, Google Pay, and more. -> Sell cryptocurrencies into your local currency (in select regions). -> Send, receive, and swap between cryptocurrencies. -> Access DeFi apps and dApps that enable earning interest on your crypto, borrowing and lending, participating in NFT marketplaces, synthetic assets, and more.

2. Buy, sell, swap, invest, earn, & use cryptocurrency like Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH) & many more in the self-custody DeFi Crypto Wallet trusted by millions.

3. Lower it when you're not in a rush. The multichain Bitcoin. com Wallet is committed to giving you access to low-fee blockchains so that you can use peer-to-peer cash as it was intended AND make the most of the opportunities available in DeFi and Web3.

4. Self-custodial means not even Bitcoin. com has access to your funds, and you can easily port your assets to another crypto wallet whenever you want.

5. Buy, sell, swap, hold and manage MATIC, the native token of the Polygon blockchain.

6. Buy, sell, swap, hold and manage AVAX, the native token of the Avalanche blockchain.

7. Buy, sell, swap, hold and manage BNB, the native token of BNB Smart Chain.

8. That means you can earn interest on your crypto, trade using decentralized exchanges, participate in NFT marketplaces, access lending markets and much, much more.

9. Replace the hassle of managing numerous secret phrases with the convenience and security of a single custom password. (You can still opt to manually manage your individual seed phrases).

10. You can also manage tokens and use DApps on the Avalanche network.

11. You can also manage tokens and use DApps on the Polygon network.

Bitcoin & Crypto DeFi Wallet Customer Insights

1. This seems like a very smart scam.Unreasonable high transactional fees... Sending $10 you are charged a minimum of $12 which by the way fluctuates to a higher cost every time.. deeply regret using this app and putting my money as well since I can't swap it or send it anyway .Strict warning ta anyone with intention of using this app.

2. I would recommend using another app that is more transparent and can handle other forms of crypto.When I attempt to verify using the California senior ID the app takes a picture of the front and the back and then asked me for the picture of the back of a driver's license which I don't have.

3. Waste of time.. I guess it's a work in progress.Scam. Transferred £30 & ended up with £23 in my wallet.

4. Unsatisfactory customer support that hardly you can reach out to.. This is a SCAM BEWARE....I was very disappointed to see the fee for sending a transfer increased dependent on how many coins I had and not how much I was sending.

5. You are not shown the complete fee's when reviewing an order, it's pretty misleading.I bought US$45 and less than US$30 was received in my wallet.

6. I I downloaded and installed it off of a link I found on a merchant site that I use, who only accepts BTC and figured this would be a smooth portal of purchase.

7. After many hours of attempting to use either one of them I have gained exactly NOTHING! I have to give it one star or it won't let me submit this review.Really high fee's on buying and selling, expect to lose 10% on every purchase and about 8% on selling.

8. Instead of using the ID document I use driver's license it denies me verification because I don't have a driver's.

9. Although there are a couple of areas where the fees are displayed in tiny ass font, this could have easily been more overt.

10. Used Edge Wallet for tge same amount and received £29.74This is the worst app ever.

11. It just takes me to either a blank page or back to Google play where it shows that its installed on my phone but I cannot open it.

Steps to Troubleshoot & Fix Bitcoin & Crypto DeFi Wallet Issues

1. Fix Bitcoin & Crypto DeFi Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bitcoin & Crypto DeFi Wallet: Restarting the app will resolve most errors.
  2. Update the Bitcoin & Crypto DeFi Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "Bitcoin & Crypto DeFi Wallet" » Open Bitcoin & Crypto DeFi Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bitcoin & Crypto DeFi Wallet » click "UPDATE".
  3. Clear Bitcoin & Crypto DeFi Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Bitcoin & Crypto DeFi Wallet servers.
    1. On Android, goto Settings » Apps » Select "Bitcoin & Crypto DeFi Wallet" » click Storage » click "Clear Cache".
  4. Check Bitcoin & Crypto DeFi Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Bitcoin & Crypto DeFi Wallet might not work.
  5. Uninstall and reinstall Bitcoin & Crypto DeFi Wallet. If nothing else has worked, completely uninstall Bitcoin & Crypto DeFi Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bitcoin & Crypto DeFi Wallet not working


2. Fix Bitcoin & Crypto DeFi Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bitcoin & Crypto DeFi Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bitcoin & Crypto DeFi Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bitcoin & Crypto DeFi Wallet may not be able to connect to the Internet when running in the background.

Reported Issues