1. They got rid of Connectech who would answer the phone and fix your problem within minutes and replaced it with a service where you schedule a call back two or three days out! What if you need help NOW! Forget it.
2. I just need help setting up their backuyp service which should be a level one support issue.
3. They have made it so difficult to set up that yoiu need tech support to set up a simple Backup.
4. They needed to phase out Connectech and phase in Tech360 not just do a hard stop.
5. Meanwhile you should avoid this service! Look at all the one star reviews.
6. This is WORST service I have ever seen.
7. Anyone who has spent more than a month in business should know that, but then again this is ATT.
8. They have never been good at implememtation.
9. ATT management really blew this one.