Published by MasterCard Prepaid Mobile Apps on Oct 30, 2023

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Why should I report an Issue with Cash Passport?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MasterCard Prepaid Mobile Apps to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Cash Passport

1. Cash Passport is a reloadable, multicurrency prepaid travel money card – which helps take the stress out of spending internationally. - 24/7 phone support to all Cash Passport customers no matter where you are in the world.

2. The smarter and savvier new app comes with improved usability and added functionality, so you can spend more time holidaying.

3. To find out more about Cash Passport and outsmarting travel, visit CashPassport.

Cash Passport Customer Insights

1. Either not logging me in saying "unsupported card details" (but I can login on the website fine) or not allowing me to transfer money, it's just a waste of time having it when the website works fine.

2. The app works great, even when you forget your password the recovery is quick and straightforward.Suddenly stopped working with "card not supported" with same login details that still work on the website Grrhhh! Worked great in Australia.

3. Customer service response time is slow which doesn't help if you're OS without money.Love the app though it would be great if there were additional means of uploading money for instance through apps like paypal.

4. Honestly I've not even got abroad yet and it's not working properly, not able to log in at first called the number sorted that out then tried to top up from the app an error occurred twice!! Tried to top up going through the site via Internet browser that was no problem but a different exchange rate to the app !! Grrrrrr ...absolutely appalling!Always fails on me.

5. Once I finally get into it I'll take out the money left and find another card!Dreadful don't waste time.

6. Both me and my cousin tried helping , they even send link to for us to log in and it's still saying it doesn't recognised the info, even though it's has been confirm by ladies over the phone.

7. Would like to have option to send balance & alerts to an email address for each card.The app is consistently broken.

8. Avoiding those fees was the whole point of having a prepaid card.

9. Big left down when u need it most.Would be great if the app included the ability to change PIN and view transactions.

10. Let's see if I can withdraw some oldie worldwide cash (if it still exists)from a oldie worldie physical bank... not impressed!The app faq's say you can cash out to your bank account.

11. As my phone is temporarily broken, I can't call-and the email I sent got a robot response telling me I had to call.

Steps to Troubleshoot & Fix Cash Passport Issues

1. Fix Cash Passport Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Cash Passport: Restarting the app will resolve most errors.
  2. Update the Cash Passport App. Here is how:
    1. On Android goto PlayStore » Search for "Cash Passport" » Open Cash Passport » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cash Passport » click "UPDATE".
  3. Clear Cash Passport app cache: Clearing cached data will force your app to retrieve the latest data directly from Cash Passport servers.
    1. On Android, goto Settings » Apps » Select "Cash Passport" » click Storage » click "Clear Cache".
  4. Check Cash Passport app permissions. If any of these permissions required to use your device's features are disenabled, Cash Passport might not work.
  5. Uninstall and reinstall Cash Passport. If nothing else has worked, completely uninstall Cash Passport then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Cash Passport not working


2. Fix Cash Passport Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Cash Passport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Cash Passport not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Cash Passport may not be able to connect to the Internet when running in the background.

Reported Issues