Published by The Hartford Fire Insurance Company on Oct 27, 2023

Report an issue with Auto & Home at The Hart.
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Why should I report an Issue with Auto & Home at The Hartford?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Hartford Fire Insurance Company to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Auto & Home at The Hartford

1. Auto insurance service that goes on the road with you.

Auto & Home at The Hart Customer Insights

1. Glad I didn't sign up for the Big Brother watchdog "discount" app...who knows what kind of hot mess that is?App update, still buggy, not very useful, scrolling down after logging into account, app takes you back to near top to paid bill, hard if not impossible to find out what date you next bill is due.

2. If I try logging via browser (pick any browser, I have tried all), the website keeps asking for the password, no matter how many times you entered.This app doesn't work worth a darn.

3. Says next payment due date is the following month, last payment shows as previous month's payment and account is paid up to date, but yet current month's is not yet deducted since it's due date is a couple of days away.

4. It seems it was designed to constantly recenter the screen up so you can not navigate, this make using this app BEYOND FRUSTRATING.Was working intermittently for a good amount of time, then it started recording as I pushed a shopping cart in Walmart.

5. The app doesn't work 50% of the time, when it does activate it doesn't record properly.

6. It doesn't work with google passwords or save my password to the app.

7. I also can't even download the auto insurance ID cards to my phone.Worthless. I can't save digital ID cards within the app.

8. On one trip it says I was distracted by handling my phone or taking a call when I didn't even touch my phone.

9. Useless app, needs fixed!!! Update: After 3 months, app still not fixed! Still useless!! Obviously the developers don't check the reviews of their product, or they just don't care!!Not very user friendly.

10. After you enter your username and password, a message appears that says "Something went wrong" to contact them.

11. There's contact info and roadside service without logging in, but cannot view ID cards.

Steps to Troubleshoot & Fix Auto & Home at The Hart Issues

1. Fix Auto & Home at The Hart Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Auto & Home at The Hart: Restarting the app will resolve most errors.
  2. Update the Auto & Home at The Hart App. Here is how:
    1. On Android goto PlayStore » Search for "Auto & Home at The Hart" » Open Auto & Home at The Hartford » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Auto & Home at The Hart » click "UPDATE".
  3. Clear Auto & Home at The Hartford app cache: Clearing cached data will force your app to retrieve the latest data directly from Auto & Home at The Hart servers.
    1. On Android, goto Settings » Apps » Select "Auto & Home at The Hartford" » click Storage » click "Clear Cache".
  4. Check Auto & Home at The Hart app permissions. If any of these permissions required to use your device's features are disenabled, Auto & Home at The Hart might not work.
  5. Uninstall and reinstall Auto & Home at The Hart. If nothing else has worked, completely uninstall Auto & Home at The Hart then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Auto & Home at The Hart not working


2. Fix Auto & Home at The Hart Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Auto & Home at The Hart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Auto & Home at The Hart not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Auto & Home at The Hart may not be able to connect to the Internet when running in the background.

Reported Issues