how to delete mRay account

How to Delete mRay Completely

Published by mbits imaging GmbH | Updated: Oct 19, 2022

Learn how to delete your mRay account, your personal data and also delete the mRay app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with mRay completely, follow the guide.

Table of Contents:

  1. Delete account via Email
  2. Delete on iphone
  3. Delete on android
  4. Alternatives

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1. Delete mRay Account through Email

There are 2 methods to get your data (and account) deleted by mRay. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting mRay via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with mRay.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify mRay of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your mRay account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here

2. Deleting mRay's App from your Phone

There are many reasons you may want to get rid of mRay on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete mRay from an iPhone or Android device:

a. How to Delete mRay app from your Iphone

If you want to delete mRay from your iphone, here’s what you should do:

  1. From your home screen, tap the mRay icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on mRay.
  4. Tap the red delete button and viola!


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the mRay app you want to delete.
  4. Select "Delete mRay" on the next screen and confirm delete.

b. How to delete mRay from your Android phone

To delete mRay from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on mRay.
  4. Next, tap "Uninstall".


  1. From your home screen or app drawer, tap and hold the mRay app you want to delete.
  2. Click the part of the screen that shows "Uninstall".


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the mRay app you want to delete.
  4. Click "Uninstall".

mRay Software Details

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1. We developed mRay to combine the power and mobility of modern mobile devices to access your radiological images anywhere and anytime.

2. Image data is encrypted and stored temporally locally on the device, removing the need of a permanent Internet or Wi-Fi connection while ensuring highest security standards.

3. The software mRay as a radiology instrument can be used by medical specialists for the visualization of image data.

4. Most notably, mRay implements well-established security measures to protect your image data and privacy.

5. Contact us on how to access your image data with mRay.

6. The integrated Instant Messenger offers a secure communication platform to share DICOM images as well as key images, audio and text messages.

7. mRay enables physicians to access images at home while on background duty or on the go.

8. An individual user and device authentication controls the image access of every user for every image.

9. In contrast to other solutions, mRay is specifically designed for mobile devices.

10. Moreover the app offers a telephony feature using VoIP enabling every aspect of mobile devices without compromising patient confidentiality.

11. Image processing allows the calculation and visualization of healthy and abnormal tissues.

12. With mRay you are ensuring a high standard of networking with your colleagues anytime and anywhere.

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