how to delete Sampay account

How to Delete Sampay Completely

Published by Samafrica Online | Updated: Aug 5, 2022

Learn how to delete your Sampay account, your personal data and also delete the Sampay app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with Sampay completely, follow the guide.

Table of Contents:

  1. Delete account via Email
  2. Delete on iphone
  3. Delete on android
  4. Alternatives

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1. Delete Sampay Account through Email

There are 2 methods to get your data (and account) deleted by Sampay. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting Sampay via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with Sampay.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify Sampay of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your Sampay account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here

2. Deleting Sampay's App from your Phone

There are many reasons you may want to get rid of Sampay on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete Sampay from an iPhone or Android device:

a. How to Delete Sampay app from your Iphone

If you want to delete Sampay from your iphone, here’s what you should do:

  1. From your home screen, tap the Sampay icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on Sampay.
  4. Tap the red delete button and viola!


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the Sampay app you want to delete.
  4. Select "Delete Sampay" on the next screen and confirm delete.

b. How to delete Sampay from your Android phone

To delete Sampay from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on Sampay.
  4. Next, tap "Uninstall".


  1. From your home screen or app drawer, tap and hold the Sampay app you want to delete.
  2. Click the part of the screen that shows "Uninstall".


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the Sampay app you want to delete.
  4. Click "Uninstall".

Sampay Software Details

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1. As the country’s e-commerce industry grows, Sampay provides a secure connection to our system using our APIs that can be accessed through Sampay Developers, ̶ a portal where developers can access our computer code for the purposes of accepting payments through their websites, mobile apps and other applications.

2. For programmers that want to accept in-app purchases of points earned in a game, unlocking of new levels, payment of services etc., Sampay has a simple to use API that can enable payments in minutes.

3. Sampay has value-added services that makes our platform a preferred gateway for all online payments in Zambia.

4. For the simplest trader, Sampay allows has a component of accountability that leverages the power of quick response codes (QR Codes) that offers a quick way to sell and get paid using Sampay.

5. What was a simple concept to promote financial inclusion in Zambia has grown into a fully-fledged business that has integrated the most popular tools needed by each person or business daily, and has a flat rate fee for the most basic services.

6. Sampay has been created to become the new age platform in Zambia to host all payments.

7. Our services will allow any eligible person to use Sampay and to manage their daily transaction needs.

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