how to delete Pronto account

How To Delete Pronto Completely

In this article, we will show you how to delete your Pronto account, get them to delete your personal data too and delete the Pronto app if you have it installed on your Iphone, Ipad or Android. So, if you want to end your relationship with Pronto completely, keep reading.

Table of Contents:

  1. How to Delete via Email
  2. How to Delete on Iphone
  3. How to Delete on Android
  4. Apps like Pronto

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Delete Pronto Account via Email

There are 2 methods to get your data (and account) deleted by Pronto. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting Pronto via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with Pronto.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify Pronto of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your Pronto account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here

How To Delete Pronto's App from your Phone

There are many reasons you may want to get rid of Pronto on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete Pronto from an iPhone or Android device:

Deleting Pronto app from an Iphone

If you want to delete Pronto from your iphone, here’s what you should do:

  1. From your home screen, tap the Pronto icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on Pronto.
  4. Tap the red delete button and viola!


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the Pronto app you want to delete.
  4. Select "Delete Pronto" on the next screen and confirm delete.

How to delete Pronto from your Android phone

To delete Pronto from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on Pronto.
  4. Next, tap "Uninstall".


  1. From your home screen or app drawer, tap and hold the Pronto app you want to delete.
  2. Click the part of the screen that shows "Uninstall".


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the Pronto app you want to delete.
  4. Click "Uninstall".

Pronto Software Details

Únete a Pronto y comienza a pedir viajes de manera rápida y económica, sin tener que esperar o arriesgar tu seguridad. Pronto te lleva feliz! Somos la uecibe el 100% de tus ingresos. No te cobramos ninguna comisión por tus viajes realizados. Solo pagas una suscripción mensual por usar la plataforma! Pensamos en tí. Somos la primer empresa mexicana en ofrecer el servicio de transporte privado a través del modelo de suscripción. Creemos en un servicio mas justo para los conductores, en el que puedan recibir el 100% de sus ingresos, sin comisiones ni tarifas de servicio. Así como un servici...

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