how to delete neon - your account app account

How to Delete neon Completely

Published by neon Switzerland AG | Updated: Jul 1, 2022

Learn how to delete your neon - your account app account, your personal data and also delete the neon app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with neon - your account app completely, follow the guide.

Table of Contents:

  1. Delete account via Email
  2. Delete on iphone
  3. Delete on android
  4. Alternatives

delete neon - your account app account remove neon - your account app account

1. Delete neon Account through Email

There are 2 methods to get your data (and account) deleted by neon - your account app. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting neon - your account app via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with neon.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify neon of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your neon account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here

2. Deleting neon's App from your Phone

There are many reasons you may want to get rid of neon - your account app on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete neon - your account app from an iPhone or Android device:

a. How to Delete neon app from your Iphone

If you want to delete neon - your account app from your iphone, here’s what you should do:

  1. From your home screen, tap the neon - your account app icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on neon - your account app.
  4. Tap the red delete button and viola!


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the neon - your account app app you want to delete.
  4. Select "Delete neon - your account app" on the next screen and confirm delete.

b. How to delete neon from your Android phone

To delete neon - your account app from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on neon - your account app.
  4. Next, tap "Uninstall".


  1. From your home screen or app drawer, tap and hold the neon - your account app app you want to delete.
  2. Click the part of the screen that shows "Uninstall".


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the neon - your account app app you want to delete.
  4. Click "Uninstall".

neon - your account app Software Details

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1. ATTENTION: To use neon, you must have your primary residential address and tax liability in Switzerland and be at least 16 years old.

2. Are you ready for neon? Only 10 minutes of your time for opening an accoun and all 100% paperless.

3. And because your account is with Hypothekarbank Lenzburg, it's protected by Swiss deposit insurance up to 100,000 CHF.

4. Update the app to take advantage of them, follow us on social media and sign up to our newsletter on to be the first to find out.

5. Happy with neon? In the tab "Services" you can recommend neon to friends.

6. Download the app, enter your personal info and show your ID in a quick video call.

7. Afterwards, we need 2-3 working days to check and activate your account.

8. With neon, you've always got your money under control.

9. You also need either a Swiss passport/ID or a B or C residence permit.

10. No base fees, no card payments fees.

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