how to delete Matterport account

How to Delete Matterport Completely

Published by Matterport, Inc. | Updated: Sep 6, 2022



Learn how to delete your Matterport account and personal data from your device.


Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


delete Matterport account remove Matterport account


Reading time: 47 seconds

1. Delete Matterport Account through Email

There are 2 methods to get your data (and account) deleted by Matterport:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

Now we understand what the Law says, Here is how to handle the account data deletion request:

  1. To delete your Matterport account, contact Matterport via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify Matterport of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to [email protected] Login to see email.

Alternatively, Send your Request directly to Matterport using the form below:

Already have an account? Login here


2. How to Delete Matterport on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete Matterport".


3. Delete Matterport on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "Matterport" and Click "Uninstall".





Matterport Product Details



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Matterport gives everyone the power to take their spaces online. Turn any home, high-rise, hotel, or any physical space into a dimensionally accurate 3D digital twin with any compatible camera, including the phone in your pocket. With a Matterport digital twin, you can: Publish a stunning 3D virtual tour online and easily share it across your professional and social networks (facebook, LinkedIn, Twitter and real estate websites). Create a vivid and comprehensive digital appraisal of your home for insurance, space planning, or just peace of mind. Collaborate inside your digital twin from any device with designers, contractors, and clientele across the hall or across the world. Plan a construction project remotely, document daily site conditions on your job site, send layouts to your architect or designer from anywhere. Manage an entire portfolio of properties virtually — complete site walkthroughs, see updated floor plans, and stage properties. Measure your space, and everything in it to avoid costly errors and ensure accuracy when installing fixtures, furniture, and equipment. Matterport’s digital twin technology lets you and your team work smarter than ever before. Get higher occupancy in nightly rentals, sell properties faster, get more visitors to your website, and have fewer errors on construction projects. Ready to take your buildings online? Download now and get your first digital twin for free. Learn more about Matterport for Android.


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