how to delete eWalletAE account

How to Delete eWalletAE Completely

Published by Etisalat UAE | Updated: May 7, 2022

Learn how to delete your eWalletAE account, your personal data and also delete the eWalletAE app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with eWalletAE completely, follow the guide.

Table of Contents:

  1. Delete account via Email
  2. Delete on iphone
  3. Delete on android
  4. Alternatives

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1. Delete eWalletAE Account through Email

There are 2 methods to get your data (and account) deleted by eWalletAE. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting eWalletAE via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with eWalletAE.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify eWalletAE of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your eWalletAE account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here

2. Deleting eWalletAE's App from your Phone

There are many reasons you may want to get rid of eWalletAE on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete eWalletAE from an iPhone or Android device:

a. How to Delete eWalletAE app from your Iphone

If you want to delete eWalletAE from your iphone, here’s what you should do:

  1. From your home screen, tap the eWalletAE icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on eWalletAE.
  4. Tap the red delete button and viola!


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the eWalletAE app you want to delete.
  4. Select "Delete eWalletAE" on the next screen and confirm delete.

b. How to delete eWalletAE from your Android phone

To delete eWalletAE from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on eWalletAE.
  4. Next, tap "Uninstall".


  1. From your home screen or app drawer, tap and hold the eWalletAE app you want to delete.
  2. Click the part of the screen that shows "Uninstall".


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the eWalletAE app you want to delete.
  4. Click "Uninstall".

eWalletAE Software Details

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1. Backed by Etisalat and Noor Bank ensuring your ability to digitally pay anyone in and out of the UAE in a fast, secure and easy way eWallet is your newest way to manage your payments in fully featured digital wallet.

2. The eWallet service is an open, rewarding program that earns you Etisalat Smiles points and also gives customers exclusive offers from its multiple partner networks.

3. The eWallet services are accessible via a simple and secure app adding ease and convenience to your day-to-day payments and financial transactions.

4. eWallet is open to all legal residents of the UAE with a mobile phone irrespective of the network carrier you are on.

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