how to delete BEM Móvil account

How to Delete BEM Móvil Completely

Published by Banorte Mobile Team | Updated: May 6, 2022

Learn how to delete your BEM Móvil account, your personal data and also delete the BEM Móvil app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with BEM Móvil completely, follow the guide.

Table of Contents:

  1. Delete account via Email
  2. Delete on iphone
  3. Delete on android
  4. Alternatives

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1. Delete BEM Móvil Account through Email

There are 2 methods to get your data (and account) deleted by BEM Móvil. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting BEM Móvil via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with BEM Móvil.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify BEM Móvil of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your BEM Móvil account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here

2. Deleting BEM Móvil's App from your Phone

There are many reasons you may want to get rid of BEM Móvil on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete BEM Móvil from an iPhone or Android device:

a. How to Delete BEM Móvil app from your Iphone

If you want to delete BEM Móvil from your iphone, here’s what you should do:

  1. From your home screen, tap the BEM Móvil icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on BEM Móvil.
  4. Tap the red delete button and viola!


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the BEM Móvil app you want to delete.
  4. Select "Delete BEM Móvil" on the next screen and confirm delete.

b. How to delete BEM Móvil from your Android phone

To delete BEM Móvil from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on BEM Móvil.
  4. Next, tap "Uninstall".


  1. From your home screen or app drawer, tap and hold the BEM Móvil app you want to delete.
  2. Click the part of the screen that shows "Uninstall".


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the BEM Móvil app you want to delete.
  4. Click "Uninstall".

BEM Móvil Software Details

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1. Para tener acceso a la aplicación, es necesario que, dentro de la Banca Electrónica Banorte en su Empresa BEM, el “Usuario Administrador” configure el(los) usuario(s) que tendrá(n) acceso a BEM Móvil.

2. Conozca la herramienta gratuita que facilita las operaciones financieras de su Empresa de manera segura a través de su dispositivo móvil.

3. Para acceder a BEM Móvil se requiere una conexión a Internet (Wi-Fi o plan de datos).

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