how to delete FirstNet Assist account

How to Delete FirstNet Assist Completely

Published by AT&T Services, Inc. | Updated: Feb 22, 2022

Learn how to delete your FirstNet Assist account, your personal data and also delete the FirstNet Assist app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with FirstNet Assist completely, follow the guide.

Table of Contents:

  1. Delete account via Email
  2. Delete on iphone
  3. Delete on android
  4. Alternatives

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1. Delete FirstNet Assist Account through Email

There are 2 methods to get your data (and account) deleted by FirstNet Assist. They are:

  1. Under GDPR - General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request.
  2. Under CCPA - California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.

Now we understand what the laws entail, You can delete your account by contacting FirstNet Assist via email. Here is how to handle the account data deletion request:

  1. In your email, state the reasons why you want your data/account deleted - Note that under GDPR or CCPA you don't need to provide a reason for your request
  2. Provide all the relevant information regarding your account with FirstNet Assist.
  3. Mention the Law under which you make your request - GDPR or CCPA
  4. Notify FirstNet Assist of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  5. Send your email to [email protected] Login to see email.

Alternatively, you can Request your FirstNet Assist account data be deleted below.
Send them your request using the format we mentioned above.

Already have an account? Login here

2. Deleting FirstNet Assist's App from your Phone

There are many reasons you may want to get rid of FirstNet Assist on your phone. It may be to clear storage or because you've grown tired of using the app.
Whatever your reason is, here's how to delete FirstNet Assist from an iPhone or Android device:

a. How to Delete FirstNet Assist app from your Iphone

If you want to delete FirstNet Assist from your iphone, here’s what you should do:

  1. From your home screen, tap the FirstNet Assist icon and hold till all apps start shaking.
  2. An "X" sign will appear on the top right corner of the app.
  3. Click the "X" sign on FirstNet Assist.
  4. Tap the red delete button and viola!


  1. From your Iphone settings, click on "General".
  2. Now click on "Iphone Storage" and scroll down to see all the apps installed on your phone.
  3. Click the FirstNet Assist app you want to delete.
  4. Select "Delete FirstNet Assist" on the next screen and confirm delete.

b. How to delete FirstNet Assist from your Android phone

To delete FirstNet Assist from your android device, here's what you should do:

  1. Open Google Play
  2. From the hamburger menu icon, go to "My Apps & Games".
  3. From the list of available apps on your device, click on FirstNet Assist.
  4. Next, tap "Uninstall".


  1. From your home screen or app drawer, tap and hold the FirstNet Assist app you want to delete.
  2. Click the part of the screen that shows "Uninstall".


  1. Go to your Android phone settings.
  2. Click on 'Apps'.
  3. Select the FirstNet Assist app you want to delete.
  4. Click "Uninstall".

FirstNet Assist Software Details

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1. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model.

2. FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips.

3. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location.

4. FirstNet Assist requires a login to the FirstNet portal.

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