Published by KelimeSoft on Jan 9, 2024

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Why should I report an Issue with MobiFax - Send Fax From Phone?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of KelimeSoft to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact MobiFax - Send Fax From Phone image 1 contact MobiFax - Send Fax From Phone image 2

MobiFax Customer Insights

1. It was confusing oftentimes, even though I correctly calculated the credits I needed for all that I was sending it STILL asked me to purchase more, when I did I bought another 12 credits that never showed up in the account, the fax confirmations do not confirm multiple pages sent so I spent so much time waiting to see if if it would before I removed docs to add additional docs (since you can only send up to 12 at a time), I was so cautious because I'd spent a ton of time and tedious effort having to size and crop each individual page (total docs I had to send was 22 pages--if you could imagine, and there was no way around this because without it words were cut off so you HAD to manually crop and/or), all this was after using one of the recommended scanners to whiten up each individual page (again, 22 of them) as it would not do this based on a file--only separate pages.

2. STAY FAR AWAY FROM THIS, it's a scam!!! Update: credits are gone again and after trying for hours fax did not send out, customer service is not responding anymoreThis is awesome and easy to use.

3. An awesome app!DO NOT INSTALL THIS APP! I bought 232 credits to send 17 pages to South Korea.

4. I've seen others have had similar issues and the response is to contact mobifax, but your contact info does not work!I rarely have a need to send a fax but when I do it's great that mobifax is always on standby.

5. I don't usually leave comments when rating but you asked--and based on the fact that your company is wonderfully interactive with it's customers and seems to genuinely want to do better is why I took the additional time to provide feedback I believe you can use to make your customer experience better.

6. I had to divide this into two faxes as it's only possible to send 12 pages at a time.

7. The app is so easy to use just add your documents (I use google drive to access my documents on android), add the FAX number, press send.

8. The 1 time it stayed open, I clicked on the store to buy credits then it shutdown.

9. It's in a form of credits...I paid $.99 for 36 credits and I faxed 2 pages for 18 credits... like $.49 for both pages.

10. Both attempts to send the pages failed although the fax number was correct.

11. For someone that needs to send a fax once in a great while it's the perfect solution.Gee hate to say it, but I did not have a good experience with this.

Steps to Troubleshoot & Fix MobiFax Issues

1. Fix MobiFax Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MobiFax: Restarting the app will resolve most errors.
  2. Update the MobiFax App. Here is how:
    1. On Android goto PlayStore » Search for "MobiFax" » Open MobiFax - Send Fax From Phone » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MobiFax » click "UPDATE".
  3. Clear MobiFax - Send Fax From Phone app cache: Clearing cached data will force your app to retrieve the latest data directly from MobiFax servers.
    1. On Android, goto Settings » Apps » Select "MobiFax - Send Fax From Phone" » click Storage » click "Clear Cache".
  4. Check MobiFax app permissions. If any of these permissions required to use your device's features are disenabled, MobiFax might not work.
  5. Uninstall and reinstall MobiFax. If nothing else has worked, completely uninstall MobiFax then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MobiFax not working


2. Fix MobiFax Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MobiFax be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MobiFax not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MobiFax may not be able to connect to the Internet when running in the background.

Reported Issues