Published by Tiki Mobile Team on Mar 4, 2024

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Why should I report an Issue with Tiki - Tốt & Nhanh?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tiki Mobile Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Tiki - Tốt & Nhanh image 1 contact Tiki - Tốt & Nhanh image 2

About Tiki - Tốt & Nhanh

1. NHÀ SÁCH TIKI: Điểm đến dành cho các Mọt Sách với hàng trăm đầu sách hay, deals tốt giảm sâu đến 50%; bộ sưu tập sách Tiếng Anh độc quyền tuyển chọn từ Amazon và dịch vụ BookCare duy nhất tại Tiki.

2. TikiPRO: Tiki tự hào là sàn TMĐT đầu tiên tại Việt Nam ra mắt dịch vụ HẸN GIỜ GIAO LẮP - cho phép khách hàng lựa chọn giờ giao hàng theo nhu cầu và được Tiki lắp đặt ngay khi giao sản phẩm điện tử, điện lạnh.

3. TikiTrading: Gian hàng bán lẻ hàng hóa dịch vụ được vận hành bởi Tiki, là nơi tập hợp các sản phẩm chính hãng do Tiki trực tiếp chịu trách nhiệm phân phối, mang tới sự yên tâm tuyệt đối cho khách hàng khi mua sắm.

4. Hơn cả dịch vụ CHĂM SÓC KHÁCH HÀNG TỐT, Tiki tự hào khi sắp ra mắt TRỢ LÝ TƯ VẤN dành riêng cho mỗi khách hàng độc quyền & duy nhất tại Việt Nam.

5. Tiki hướng đến việc kiến tạo hành trình mua sắm online với trải nghiệm dịch vụ ưu việt nhất dành cho người dùng Việt.

6. Top THƯƠNG HIỆU PREMIUM tuyển chọn đã có mặt trên Tiki, đồng hành cùng Ngày Hội Thương Hiệu hàng tháng. ĐỔI TRẢ ONLINE 365 NGÀY - 2 bước xong ngay!

7. Chào mừng bạn đến với Nền tảng thương mại điện tử chất lượng và đáng tin cậy, kiến tạo cuộc sống tiện nghi cho mọi gia đình Việt.

8. Tiki cam kết cung cấp SẢN PHẨM TỐT - 100% HÀNG TUYỂN CHỌN, chính hãng, uy tín và đảm bảo chất lượng.

9. Freeship: Giảm 15k cho đơn từ 149k; giảm 30k cho đơn từ 299k.

10. Trải nghiệm mua sắm online tại App Tiki hoàn toàn miễn phí với nhiều tiện ích, thuận tiện mua sắm mọi lúc mọi nơi, mua bán, shopping online.

Tiki Customer Insights

1. Two days later, the deliver called my friend and asked to cancel the order due to reason that they only deliver in working hours, despite the fact that my friend lives alone and she's working during week days.

2. Wasting time ordering, then waiting, then phone calls to follow up as no update on order and not delivery as described, then finally operator had to cancel as can not fulfill the order.

3. Then the situation of my order doesn't change on their system, it was kept being arrive on August 9th.

4. Order never fulfill on time, even from Tiki Trading itself.

5. Like a toothbrush, a pair of earphone, face wash lotion, notebook, earwax picker, nothing is eligible.Their customer service doesn't work at all during the pandemic.

6. As far as I know, neither the Tiki app nor their website are available in English and I believe a lot of foreigners would happily use Tiki otherwise.Clean and clear UI, except the cart and checkout pages.

7. Completely waste of time experiencing online order with this system.

8. I contacted to their Customer service twice, they kept send me the same automatic message that i have to wait from 14 to 20 days.

9. I've been living in Vietnam for several years and speak some Vietnamese, enough to get by, but of course I don't understand everything, especially technical stuff, and so I'd really appreciate if there were an English setting for this app, just like Shopee and Lazada.

10. Plus that in some sales events, the cart is inaccessible, terrible.Its not in English and i can't buy anything because I am from indiaSaving coupons does not persist.

11. Please fix this issue.Very poor order updating and dispatching system.

Steps to Troubleshoot & Fix Tiki Issues

1. Fix Tiki Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tiki: Restarting the app will resolve most errors.
  2. Update the Tiki App. Here is how:
    1. On Android goto PlayStore » Search for "Tiki" » Open Tiki - Tốt & Nhanh » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tiki » click "UPDATE".
  3. Clear Tiki - Tốt & Nhanh app cache: Clearing cached data will force your app to retrieve the latest data directly from Tiki servers.
    1. On Android, goto Settings » Apps » Select "Tiki - Tốt & Nhanh" » click Storage » click "Clear Cache".
  4. Check Tiki app permissions. If any of these permissions required to use your device's features are disenabled, Tiki might not work.
  5. Uninstall and reinstall Tiki. If nothing else has worked, completely uninstall Tiki then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tiki not working


2. Fix Tiki Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tiki be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tiki not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tiki may not be able to connect to the Internet when running in the background.

Reported Issues