Published by ELSA on Mar 13, 2024

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Why should I report an Issue with ELSA Speak: English Learning?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ELSA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact ELSA Speak: English Learning image 1 contact ELSA Speak: English Learning image 2

ELSA Speak Customer Insights

1. It also would be nice to receive daily generated tasks containing specifically my problematic words, and not just ten random tasks.I'm a native speaker in English and I tried this app for fun, but I when I did the speaking tests I got less than 100% native.

2. Also it would be great to have a course to help distinguish the difference between long and short vowels and similar sounding words like sheep, ship cheap chip.This app has taught me a lot about how to pronounce and become better at speaking.

3. This would be huge help!Please be aware that the app quietly increased the price of monthly subscription from $3.99 to $11.99 and yearly subscription from $29.99 to $74.99. There used to be frequent offers to get the yearly subscription for as long as $23.99! Also please note that there are frequent price fluctuations, and often the price for the same service can vary right within the app.

4. Though the app might be great and this was just anecdotal very limited cases I'm not sure it will work for me.Greatest English learning app I've ever used, but not without problems.

5. Suscription is too expensive, I would pay for it if it costs 5 times less.It's a good app to improve your pronunciation, but unfortunately over the past year, it hasn't undergone any significant improvement and its potential remains untapped.

6. I think this app focuses on how to say every word "Natively" and it pays attention to every single letter which I think is nice, but seeing from the other ratings it has taught people.

7. In America the English is all different because there is accents I think this app is teaching you like ai English or just very professional.I like this app, the lessons are great.

8. The one improvement that I would make is when there's practice after a lesson, it highlights in yellow sounds that weren't great but the app doesn't tell me what exactly I'm doing wrong.

9. But i it would be so much helpful if i could pick words from a sentence and listen to the correct pronunciation of that single word.

10. Right now, I can subscribe for yearly subscription for $74.99, $59.99 or $37.49 simply depending on where you click inside the app.Great app.

11. I tested a program on my native speaker teenager and an app gave very low score (lower than mine).

Steps to Troubleshoot & Fix ELSA Speak Issues

1. Fix ELSA Speak Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ELSA Speak: Restarting the app will resolve most errors.
  2. Update the ELSA Speak App. Here is how:
    1. On Android goto PlayStore » Search for "ELSA Speak" » Open ELSA Speak: English Learning » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ELSA Speak » click "UPDATE".
  3. Clear ELSA Speak: English Learning app cache: Clearing cached data will force your app to retrieve the latest data directly from ELSA Speak servers.
    1. On Android, goto Settings » Apps » Select "ELSA Speak: English Learning" » click Storage » click "Clear Cache".
  4. Check ELSA Speak app permissions. If any of these permissions required to use your device's features are disenabled, ELSA Speak might not work.
  5. Uninstall and reinstall ELSA Speak. If nothing else has worked, completely uninstall ELSA Speak then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ELSA Speak not working


2. Fix ELSA Speak Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ELSA Speak be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ELSA Speak not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ELSA Speak may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello, I would like to cancel my subscription! Thank You

    — by Mayra Correa 1 year ago

  • I need to cancel this app because I don't have money to pay

    — by Tholang 1 year ago

  • I've bought an Elsa subscription that goes until March/2023. I need to cancel the recurring payment. 1 year is more than enough.

    — by Edvaldo 1 year ago

  • Dear ELSA,

    Can you please cancel my subscription to ELSA Speak ?

    The app is very nice, but I find that I am still a beginner and need a F2F tutor.I wanted to find a solution via GooglePay, but I don't see the "Subscription" option there.

    My account/email is Lukas.IT2@redacted

    Can you please confirm this by email afterwards.
    Thank you very much.

    Have a nice day.

    Lukas Sedlacek

    — by Lukas Sedlacek 2 years ago

  • I need cancel my subscription

    — by Matias 2 years ago