Published by Prolabs Units

contact Video Star Editor Chat with our AI-based Video Star Editor Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Video Star Editor?



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What users are saying

1. Thanks for making me waste my time on an app that was completely useless!When I say this is he worst editing app EVER I mean it's the worst! When I try to put my pictures in it says the app has stopped working I tried that multiple times still says the app has stopped working!!! What is up with this!? I DO NOT RECOMMEND! 😤This app is absolutely horrible! For me I couldn't even experience the actual editing because right as you choose your photos that you want to use it kicks you off?!hey i can't operate this app.

2. Please fix this.Every time I opened it it would say that it wasn't working I want to put my pictures in so I can edit it was shut down and I restarted the app 5 times now and I honestly think that's is a fake and it's a waste of timeI downloaded this because lots of people say it's a really good editing app and I tried to put my pictures in and it was saying that the images were Corrupt or no support.

3. It's not fair for android people trying to edit.I want to try videostar bc everyone was talking how good is it and when I installed it I couldn't even start editing.

4. Everytime I try to add screenshots, the app says "Video Star has stopped working".

5. I would choose the pictures and the app wil stop working.

6. where's the original app actually, the app that usually ppl used, not this sucks appI downloaded this app because I wanted to make a minecraft edit for tiktok.

7. also I doesn't have an opinion to select videos to edit, only photos.

8. And also... Can you make it that i can actually use it? I tried putting pictures and it just removed.

9. everytime i choose the photos, then i clicked done.

10. I downloaded this app and every picture and video on my phone wouldn't even show up.

11. Everytime I go to make an animation it closes out! You need to fix this issue, and soon.

Steps to Troubleshoot & Fix Video Star Editor Issues

1. Fix Video Star Editor Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Video Star Editor: Restarting the app will resolve most errors.
  2. Update the Video Star Editor App. Here is how:
    1. On Android goto PlayStore » Search for "Video Star Editor" » Open Video Star Editor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Star Editor » click "UPDATE".
  3. Clear Video Star Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Star Editor servers.
    1. On Android, goto Settings » Apps » Select "Video Star Editor" » click Storage » click "Clear Cache".
  4. Check Video Star Editor app permissions. If any of these permissions required to use your device's features are disenabled, Video Star Editor might not work.
  5. Uninstall and reinstall Video Star Editor. If nothing else has worked, completely uninstall Video Star Editor then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Video Star Editor not working


2. Fix Video Star Editor Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Video Star Editor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Video Star Editor not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Video Star Editor may not be able to connect to the Internet when running in the background.

Reported Issues

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