Published by Ministry of Health on Sep 10, 2023

Report an issue with OTARR Easy Access.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with OTARR Easy Access?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry of Health to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About OTARR Easy Access

1. This application is the official MOH App for OTARR program. • Scheduling appointments (individuals or companies) Poison and Control Centers’ Clinics. • Scheduling Poison Control Centers mobile lab visits appointments (Companies) for Drugs of Abuse - Employment service. • Evaluation of Poison Control Centers’ services, complaints and suggestions. • Therapeutic Drugs Monitoring service results display. • Public Registration Training Form submission / Poison and Control Centers.

OTARR Easy Access Customer Insights

1. One of the slowest app if the real slowest oneNo reports to showGives mostly error messageDoesn't workThe worst app , always gives you errorWorst app always errorwaste of timeToo lagy applicationWaste of TimeIt is so bad.

Steps to Troubleshoot & Fix OTARR Easy Access Issues

1. Fix OTARR Easy Access Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OTARR Easy Access: Restarting the app will resolve most errors.
  2. Update the OTARR Easy Access App. Here is how:
    1. On Android goto PlayStore » Search for "OTARR Easy Access" » Open OTARR Easy Access » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OTARR Easy Access » click "UPDATE".
  3. Clear OTARR Easy Access app cache: Clearing cached data will force your app to retrieve the latest data directly from OTARR Easy Access servers.
    1. On Android, goto Settings » Apps » Select "OTARR Easy Access" » click Storage » click "Clear Cache".
  4. Check OTARR Easy Access app permissions. If any of these permissions required to use your device's features are disenabled, OTARR Easy Access might not work.
  5. Uninstall and reinstall OTARR Easy Access. If nothing else has worked, completely uninstall OTARR Easy Access then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OTARR Easy Access not working


2. Fix OTARR Easy Access Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OTARR Easy Access be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OTARR Easy Access not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OTARR Easy Access may not be able to connect to the Internet when running in the background.

Reported Issues