Published by Ruby May Inc. on Oct 10, 2023

Report an issue with Ru.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Ruby May Cosmetics?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ruby May Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ru Customer Insights

1. The Eyeshadows have amazing pigmentation and the lashes feel better than the most expensive lashes you can get.

2. Great Products and Amazing Customer Service.

Steps to Troubleshoot & Fix Ru Issues

1. Fix Ru Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ru: Restarting the app will resolve most errors.
  2. Update the Ru App. Here is how:
    1. On Android goto PlayStore » Search for "Ru" » Open Ruby May Cosmetics » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ru » click "UPDATE".
  3. Clear Ruby May Cosmetics app cache: Clearing cached data will force your app to retrieve the latest data directly from Ru servers.
    1. On Android, goto Settings » Apps » Select "Ruby May Cosmetics" » click Storage » click "Clear Cache".
  4. Check Ru app permissions. If any of these permissions required to use your device's features are disenabled, Ru might not work.
  5. Uninstall and reinstall Ru. If nothing else has worked, completely uninstall Ru then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ru not working


2. Fix Ru Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ru be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ru not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ru may not be able to connect to the Internet when running in the background.

Reported Issues