Published by Ooredoo Qatar

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Why should I report an Issue with Shahry Me?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ooredoo Qatar to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Shahry Me Customer Insights

1. Then what's the point of build a plan.. it's a pre build plan my ooredoo itself in which we are forced to subscribe to what we don't want actually .. Flop PlanVery bad service and not clear instructions In addition you can't go back to normal Shahry service by the same app, you have to visit ooredoo showroom.

2. Also the auto payment from card does not work so is forced to keep money in the shahry me wallet.Now whats the point of saying you can build your own plan and in the app you totaly don't have choice from the beginning.

3. By default they are fixing amount of 120QR(local calls and data together 100QR and very less minutes for international calls but charging 25QR) As an expat, we always looks for better option for international calling.

4. !!!Its not working.!!! When i reach the barcode scan the app closes I have tried many times to uninstall and reinstall the app Please try to optimise an update to android usersPlease be note that it's not "built by your own plan".

5. Hope Ooredo considers this might be in future.Unable to log in! Received the OTP, keyed it in... And i get automatically logged out from the app! I have never been able to log in ever since I subscribed to Shahry Me! - Mate 40 Pro/P30The app is NOT working with Android.

6. All secondary sim should on shahry me and If you want to switch hala again, number will be suspended and you pay 35 QR to get back same number, Which was not described in FAQ No najoom point you can get on billing.

7. I mean if i don't want international calls and I cant opt out of that then whats the point.

8. You want me to pay for something that i will not use?? Is that freedom of choice or its just A new plan from ooredoo.

9. I think you were in a hurry to unveil something that you didn't do a proper research on it just because your competitor launched "U" plan you just thought of "ME"plan..Its hidden term and conditions.

10. It did not show that it was deducting the 150..."only pay from wallet" It Never mentioned amount or option to confirm what is being ordered.

11. First of all built by own plan means we should built from scratch.

Steps to Troubleshoot & Fix Shahry Me Issues

1. Fix Shahry Me Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Shahry Me: Restarting the app will resolve most errors.
  2. Update the Shahry Me App. Here is how:
    1. On Android goto PlayStore » Search for "Shahry Me" » Open Shahry Me » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shahry Me » click "UPDATE".
  3. Clear Shahry Me app cache: Clearing cached data will force your app to retrieve the latest data directly from Shahry Me servers.
    1. On Android, goto Settings » Apps » Select "Shahry Me" » click Storage » click "Clear Cache".
  4. Check Shahry Me app permissions. If any of these permissions required to use your device's features are disenabled, Shahry Me might not work.
  5. Uninstall and reinstall Shahry Me. If nothing else has worked, completely uninstall Shahry Me then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Shahry Me not working


2. Fix Shahry Me Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Shahry Me be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Shahry Me not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Shahry Me may not be able to connect to the Internet when running in the background.

Reported Issues