Published by MEO – Serviços de Comunicações e Multimédia, S.A. on Mar 14, 2024

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Why should I report an Issue with my MEO?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MEO – Serviços de Comunicações e Multimédia, S.A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About my MEO

1. Se precisares de ajuda sobre algum tema mais detalhado, vê as perguntas frequentas, participa na nossa comunidade de utilizadores ou sabe onde encontrar as nossas lojas e Linhas de Apoio.

2. Consulta os teus serviços ou dos teus familiares, altera tarifários ou adere a mais serviços, como Netflix, Disney+ e muito mais.

3. Usa o Assistente Digital para esclarecer as tuas dúvidas, aceder rapidamente às funcionalidades da app ou resolver avarias de forma automática.

4. Em qualquer momento, sabe o que o que tens disponível, o que já consumiste e qual a data de renovação dos teus plafonds de net, SMS ou minutos.

5. Explora os nossos produtos, apps e serviços, para dentro e fora de casa, e tem a melhor experiência com o MEO.

6. Consulta o PIN e PUK dos teus telemóveis e ativa 2ªs vias de cartão.

7. Se tiveres dúvidas, o nosso comparador de faturas ajuda-te a saber o que mudou face ao mês anterior.

8. Entra no teu Perfil e acede a todos os canais de apoio que temos para ti.

9. Consulta as tuas faturas e mantém tudo organizado num só sítio.

10. E se não resolveres a avaria, encaminha-te para um assistente humano.

11. Se a tua net acabou antes da data de renovação, não há problema.

my MEO Customer Insights

1. What is the point of having an app that doesn't remember your data (phone number, nif...), what is the point of an account with phone number associated to it? Why the app can't use this data to be able to recharge in one tap?! So all you can do with all the effort of having an account and remember another password is just to see current balance...I have never been able to see what my consumption is.

2. Same for their voice consumer service, which is often completely unfathomable and often just damned rude.Frequently looses the login session, forces you to relogin AND go through a recaptcha (absurd in a mobile app, this is not a generic web browser) only to either crash and exit the app OR give a generic "there was a problem, please try later".... Sometimes it works! Wow What a poor app, this could be a WHOLE lot better guysThey changed my tarrif without my approval.

3. its 2019 and we are living in era of globalsatuon.Worst UX ever, you cannot register product in app if your clients number associated with wrong mobile number, and you cannot send any message to support before adding product.

4. How am I supposed to manage my account and phone? See data? Of course if I contact by the app no one ever replies to me, and I cannot call since I don't speak Portuguese.

5. Just switch companies and find one that works I suppose.Can't register my client ID or account tells me to go to another site?? Everything in Portuguese even the review replies on here are in Portuguese which is fine if the reviews were in Portuguese but they are not.

6. Tente mais tarde ou ligue para 16 200.Meo has wonderfully polished marketing media in English but trying as a non portuguese speaker the multitude of messages sent only in Portuguese is ridiculous.

7. And you cannot change mobile number for your account without adding product.

8. In current modern world that's means lack of professional service or just showing how much you don't have any respect non Portuguese speaking customers.

9. I thought the app might help as you sent me an email showing the consumption of GBs used but no, all I see is an arbitrary balance in euros which means nothing as I pay a fixed rate each month for 40gb.

10. In the last 5 years no good support available, automated telephone system, they charge you to ring customer service but u can never get through to anyone.

11. My Irish and English providers provide this service so why not you MEO?? Eu nunca consigo ver quantos mb eu usei.

Steps to Troubleshoot & Fix my MEO Issues

1. Fix my MEO Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart my MEO: Restarting the app will resolve most errors.
  2. Update the my MEO App. Here is how:
    1. On Android goto PlayStore » Search for "my MEO" » Open my MEO » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for my MEO » click "UPDATE".
  3. Clear my MEO app cache: Clearing cached data will force your app to retrieve the latest data directly from my MEO servers.
    1. On Android, goto Settings » Apps » Select "my MEO" » click Storage » click "Clear Cache".
  4. Check my MEO app permissions. If any of these permissions required to use your device's features are disenabled, my MEO might not work.
  5. Uninstall and reinstall my MEO. If nothing else has worked, completely uninstall my MEO then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing my MEO not working


2. Fix my MEO Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make my MEO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to my MEO not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, my MEO may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Eu quero cancelar minha assinatura MEO numero Cliente: 1212613162 numero de conta: 1295176628. Numero Telefone: 282695830. Obrigada

    — by Siobhan Hickie 2 years ago

  • Eu quero cancelar ninja assinatura MEO numero Cliente: 1212613162 numero de conta: 1295176628. Numero Telefone: 282695830. Obrigada

    — by Siobhan Hickie 2 years ago