Published by Simple Design Ltd. on Feb 22, 2024

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Why should I report an Issue with PDF Scanner - Document Scanner?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Simple Design Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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PDF Scanner Customer Insights

1. Baby steps...Excellent app EXCEPT upon first opening you will not be able to import any photos or documents UNTIL you use the camera function to "take a picture of a document." Without a saved file in the app the home screen simply will not have the menu for "import" available.

2. Now sending copies of documents needed to others is as easy as it gets.As a real estate agent when I have contracts for my clients that are due in 10 minutes and our main transaction system isn't working, I have been able to use this app, allowing me to take pics and email them to the other agent, making sure that we don't lose a deal.

3. Excellent, so easy to use!! Not only was this a no brainer when it came to my first time use, but it was so easy to navigate, edit, save, reformat, and send out my necessary documents in any format that I needed.

4. So far so good, I'll write another review as soon as I start getting feedback as to how well the other parties got the documents.I work in I.T. specializing in document imaging at a large trucking company.

5. Wish all apps were this good out of the box.Easy to use and no ads! The only issue I had was with a scan of a document on an LCD monitor.

6. Simple to use without an overload of unnecessary editing options (a 5yo could use it successfully), yet the results are as good (or better) as I've seen for an android scan.

7. Probably caught the backlight and LCD cycling just out of phase in that spot the first time.I downloaded app 2 months ago.i love it! I use it everyday.

8. I scan both sides and it would be nice to be able too get them in one document.

9. At first I had some problems with shadowing on my document, no problem, just turn on the flashlight and no more shadows.

10. If this free app can save me $$$$$ on even 1 deal, it's absolutely priceless!Similarly to other reviewers, I've used both free and subscription doc scanning apps for years.

11. All the options I had made scanning and editing out any imperfections so easy, a toddler could do it.

Steps to Troubleshoot & Fix PDF Scanner Issues

1. Fix PDF Scanner Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PDF Scanner: Restarting the app will resolve most errors.
  2. Update the PDF Scanner App. Here is how:
    1. On Android goto PlayStore » Search for "PDF Scanner" » Open PDF Scanner - Document Scanner » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PDF Scanner » click "UPDATE".
  3. Clear PDF Scanner - Document Scanner app cache: Clearing cached data will force your app to retrieve the latest data directly from PDF Scanner servers.
    1. On Android, goto Settings » Apps » Select "PDF Scanner - Document Scanner" » click Storage » click "Clear Cache".
  4. Check PDF Scanner app permissions. If any of these permissions required to use your device's features are disenabled, PDF Scanner might not work.
  5. Uninstall and reinstall PDF Scanner. If nothing else has worked, completely uninstall PDF Scanner then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PDF Scanner not working


2. Fix PDF Scanner Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PDF Scanner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PDF Scanner not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PDF Scanner may not be able to connect to the Internet when running in the background.

Reported Issues