Contact OpenKeychain Customer Service

Why should I report an Issue with OpenKeychain: Easy PGP?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cotech - Confidential Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For cases, where I don't want to upload my keys to a keyserver and share my public key locally using file sharing, email or IM, I get no option to share my revocation certificate with anyone locally (using the above mentioned medias).

2. If you want to import a key from clipboard - keys -> + button (bottom right) -> import from file -> 3 dots top right hand corner -> read from clipboard.

3. While it does have the ability to utilize two-key cryptography on both files and presumably emails via the clipboard, it seemingly lacks the ability to sign or verify signatures on emails.

4. Defeats the purpose... UPDATE: Reading the reviews this seems to have something to do with this app not being able to read the clipboard on Android 10.

5. The only tricky part was finding out how to import keys from clipboardIt's good but when you encrypt something on the latest version of Kleopatra(windows), you can't encrypt it on this app.

6. Adding that feature will be helpful for people like me.Text color is same as background so cannot see who you are encrypting to.

7. I understand this is not necessarily an issue with development but if this feature could be reimplemented somehow this app would be the perfect package once again.Missing a key feature (for me, at least).

8. I even transferred my keys between phones.The signature validation doesn't really do anything when you do it with a file.

9. But there should be clear information about: private key, public key, sub-key, sharing the key, backup of the key.Very helpful and interesting app.

10. I feel this is my problem not the developers so I'm going to keep trying then will re-review.Great app! Most of it is very intuitive.

11. While this doesn't render the app useless, it does make it less than useful to me unless I'm willing to replace my email client.

1. Fix OpenKeychain Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OpenKeychain: Restarting the app will resolve most errors.
2. Update the OpenKeychain App. Here is how:
   1. On Android goto PlayStore » Search for "OpenKeychain" » Open OpenKeychain: Easy PGP » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OpenKeychain » click "UPDATE".
3. Clear OpenKeychain: Easy PGP app cache: Clearing cached data will force your app to retrieve the latest data directly from OpenKeychain servers.
   1. On Android, goto Settings » Apps » Select "OpenKeychain: Easy PGP" » click Storage » click "Clear Cache".
4. Check OpenKeychain app permissions. If any of these permissions required to use your device's features are disenabled, OpenKeychain might not work.
5. Uninstall and reinstall OpenKeychain. If nothing else has worked, completely uninstall OpenKeychain then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OpenKeychain not working

2. Fix OpenKeychain Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OpenKeychain be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OpenKeychain not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OpenKeychain may not be able to connect to the Internet when running in the background.