Published by Silk on Jun 2, 2023

Report an issue with Ubilab.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Ubilab?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Silk to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ubilab Customer Insights

Steps to Troubleshoot & Fix Ubilab Issues

1. Fix Ubilab Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ubilab: Restarting the app will resolve most errors.
  2. Update the Ubilab App. Here is how:
    1. On Android goto PlayStore » Search for "Ubilab" » Open Ubilab » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ubilab » click "UPDATE".
  3. Clear Ubilab app cache: Clearing cached data will force your app to retrieve the latest data directly from Ubilab servers.
    1. On Android, goto Settings » Apps » Select "Ubilab" » click Storage » click "Clear Cache".
  4. Check Ubilab app permissions. If any of these permissions required to use your device's features are disenabled, Ubilab might not work.
  5. Uninstall and reinstall Ubilab. If nothing else has worked, completely uninstall Ubilab then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ubilab not working


2. Fix Ubilab Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ubilab be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ubilab not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ubilab may not be able to connect to the Internet when running in the background.

Reported Issues