Published by Aura Air on Jul 11, 2023

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Why should I report an Issue with Aura Air?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Aura Air to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Aura Air

1. Aura Air developed the world’s smartest air purification system, one that cleanses and disinfects indoor air through a unique 4 stage purification process while vigilantly monitoring its quality in real-time.

2. When hazards are detected, Aura alerts you immediately, providing crucial intelligence as to the origin of the problem, solutions of how to rectify it, and alarms if immediate action or evacuation is required.

3. While keeping you informed of the conditions inside your home, Aura also monitors outdoor air quality, providing you a holistic picture of today and what’s to come tomorrow.

Aura Air Customer Insights

1. Easy cleaning ray filters with cold water once or twice weeky.. Best worth have 2 air aura at my home! I love them!Good device and mobile app, there is some new features in the latest release that solve some problem with the device.Device not connected to Wi-Fi.

2. Is there a limit on the number of devices? Please help!Unit setup in January 2022, worked good on app version 2.2.1. Latest 2 versions 2.2.3/4 issues with Activity Weekly report stops reporting, daily no issues.

3. It's stuck on the silent setting, and with no lightning bolt icon I have no means of changing the setting, rendering the entire device useless.

4. Starting to wonder if it's not a aura user account issue, or perhaps a units firmware comparable issue with the Aura report service.

5. Tried several times and it does not set.The lightning bolt icon to change the level at which the device operates has disappeared.

6. Besides this one unit weekly reporting issue, both units perform great.

7. Have 2 more Aura Air which adds successfully but device appears on app then disappear after a minute.

8. Setting time is easy, unless you scroll too fast and then it's gets stuck to move back to set time, but there is no button to save.

9. The only feature I would like is IFTTT support or even just open up the API for the community.Very helpful info updates - I click on living room and bedroom air pollution daily.

10. However after connecting it to my home wifi and closing the app, then reopening the app it would not display the Aura Air located in my room.

11. Second unit setup March 2022 is not experiencing this issue yet.

Steps to Troubleshoot & Fix Aura Air Issues

1. Fix Aura Air Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Aura Air: Restarting the app will resolve most errors.
  2. Update the Aura Air App. Here is how:
    1. On Android goto PlayStore » Search for "Aura Air" » Open Aura Air » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Aura Air » click "UPDATE".
  3. Clear Aura Air app cache: Clearing cached data will force your app to retrieve the latest data directly from Aura Air servers.
    1. On Android, goto Settings » Apps » Select "Aura Air" » click Storage » click "Clear Cache".
  4. Check Aura Air app permissions. If any of these permissions required to use your device's features are disenabled, Aura Air might not work.
  5. Uninstall and reinstall Aura Air. If nothing else has worked, completely uninstall Aura Air then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Aura Air not working


2. Fix Aura Air Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Aura Air be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Aura Air not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Aura Air may not be able to connect to the Internet when running in the background.

Reported Issues