Contact mChat Customer Service

Why should I report an Issue with mChat for Twitch - Live Streams & Chat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SRCApps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But every time I'm in a stream, even though I have the option to keep your screen on during a stream, after about 10-15 mins of being in one, the video and sound will just disappear and all I can see if the chat still going full screen.

2. But as of now, the UI is incredibly clunky and bloated and difficult to even look at, let alone use.Use this app to moderate my streams, super useful! However, I've set to recieve notifications when certain keywords are used in chat.

3. Great app overall, keep up the good work!Very good app but missing a few key features that makes it a 5 star.

4. Please help me with this, I will give your app 5 stars if fixedUsed to be a great app to watch and chat on twitch.

5. HOWEVER it does still work for chatting and to be honest it's one of the most reliable chat apps.

6. Also, some of the options when you tap on a user's name don't work, mostly the ban/timeout ones, whisper works if I keep pressing it.

7. Like blocking certain phrases (DankChat is a good example of a good implementation of this), or when a character is repeated too many times, it gets blacklisted.

8. Almost never crashes and even in really fast chats with lots of people, messages almost always go through (which can be a problem on mobile chat apps).

9. The current layout makes it so one channel consumes most of the screen, which makes it take too long to scroll down.Love everything about you and the app.

10. The app has a lot of functionality and very accurate to what is actually going on in Twitch chat.

11. Still useful if you dont mind having to manually add channels.Great for using bttv/ffz on mobile.

1. Fix mChat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mChat: Restarting the app will resolve most errors.
2. Update the mChat App. Here is how:
   1. On Android goto PlayStore » Search for "mChat" » Open mChat for Twitch - Live Streams & Chat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mChat » click "UPDATE".
3. Clear mChat for Twitch - Live Streams & Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from mChat servers.
   1. On Android, goto Settings » Apps » Select "mChat for Twitch - Live Streams & Chat" » click Storage » click "Clear Cache".
4. Check mChat app permissions. If any of these permissions required to use your device's features are disenabled, mChat might not work.
5. Uninstall and reinstall mChat. If nothing else has worked, completely uninstall mChat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mChat not working

2. Fix mChat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mChat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mChat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mChat may not be able to connect to the Internet when running in the background.