Published by MobiSystems on Mar 11, 2024

Report an issue with Email Aqua Mail.
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Why should I report an Issue with Email Aqua Mail - Fast, Secure?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MobiSystems to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Email Aqua Mail Customer Insights

1. -- BUT: I've paid €3.98 for the pro version unlock, for the subscription they want me to pay €29.99 every year... that's a price increase of so many percent that it's not even comprehensible!! No, I am sorry but that is simply way to much for a personal account!It took me awhile to figure out how to customize a Signature, but after doing a search (within AquaMail), it was relatively easy.

2. So for a free email viewer it's very good but $30/year for Pro version just isn't for me.Aqua Mail is Dumping Pro users in order to get more money through a subscription model.

3. I have no issue with a subscription service, but I do have an issue with making it sound like you are doing us a favor by removing abilities and asking for more $Aquamail will switch to a yearly subscription model in 09/2023.

4. That's a minor annoyance.I came to AquaMail years ago after Cloud Mail shot itself in the foot and began a subscription service.

5. Now they tell me that they are moving to a subscription service, and if I want to keep the extras I paid for with the Pro plan, I have to subscribe.

6. Now I received a notice that they will no longer support this version in the months unless I want to pay a subscription.

7. I'm sorry but $30 a year is quite expensive for an email application that only works on my phone.

8. Unfortunately, they now are going to discontinue the pro version and bump everyone back to what is essentially the free version, unless you give them $30 every year.

9. No thanks, there's too many good free or almost-free email programs out there.Pro user for a decade (or more even, lost track).

10. Look, I get it, to maintain development of such an app they need more revenue than they can get from the "pay one time for pro version, keep forever" payment model.

11. I use it for a single Yahoo email account that I generally don't use for sending emails, but for receiving only from retailers like CVS, Macy's, etc.

Steps to Troubleshoot & Fix Email Aqua Mail Issues

1. Fix Email Aqua Mail Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Email Aqua Mail: Restarting the app will resolve most errors.
  2. Update the Email Aqua Mail App. Here is how:
    1. On Android goto PlayStore » Search for "Email Aqua Mail" » Open Email Aqua Mail - Fast, Secure » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Email Aqua Mail » click "UPDATE".
  3. Clear Email Aqua Mail - Fast, Secure app cache: Clearing cached data will force your app to retrieve the latest data directly from Email Aqua Mail servers.
    1. On Android, goto Settings » Apps » Select "Email Aqua Mail - Fast, Secure" » click Storage » click "Clear Cache".
  4. Check Email Aqua Mail app permissions. If any of these permissions required to use your device's features are disenabled, Email Aqua Mail might not work.
  5. Uninstall and reinstall Email Aqua Mail. If nothing else has worked, completely uninstall Email Aqua Mail then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Email Aqua Mail not working


2. Fix Email Aqua Mail Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Email Aqua Mail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Email Aqua Mail not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Email Aqua Mail may not be able to connect to the Internet when running in the background.

Reported Issues