Published by Jehovah's Witnesses on Oct 1, 2024

contact JW Language Chat with our AI-based JW Language Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with JW Language?



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Why chat with our AI JW Language Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of JW Language.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I notied a bug with the audio... sometimes it doesn't play anything, and sometimes when i open the app it does.Hahaha, Do you want a proper good way of learning different languages? No problem I won't talk much about this app,hmm this app helps you in every single word of pronunciation and meaning, I really mean every thing, this app will guard you and takes u into setting steps, do u want to learn french, Latin, English with proper sentence and pronunciation and many more.

2. The only problem is, The moment i start using the application it automatically downloads all audio files into my music gallery, which i don't want.

3. I have found this app to be very helpful in learning proper sentence structure, phrases, and useful terminology.

4. Also, unlike the JW Library app, there is no way to prevent the screen from auto-rotating when using.Excellent way to learn key expressions in a variety of the world's most used languages.

5. This is just a tip for those who might have this problem (and also something the developers may want to look into, though maybe the problem was caused by some obsolete buggy version that was somehow still affecting me, who knows).

6. Thank you for making learning practical, fun and interactive.Wonderful app, I use it to study for my meetings in Korean.

7. The only problem is some of the audio is trimmed too short so that certain words are incompletely pronounced.

8. Keep up the great work Brothers.I had a problem with this app taking about half a minute to open.

9. For example, when I try to search the Korean word 견해 (opinion), it doesn't appear in the results.

10. But if I search 견해를 (opinion (noun) + object marker) it appears because the results only show exactly how its written in a sentence.

11. Learning never ends, good learning takes u to more placesIt's a good application.

Steps to Troubleshoot & Fix JW Language Issues

1. Fix JW Language Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart JW Language: Restarting the app will resolve most errors.
  2. Update the JW Language App. Here is how:
    1. On Android goto PlayStore » Search for "JW Language" » Open JW Language » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JW Language » click "UPDATE".
  3. Clear JW Language app cache: Clearing cached data will force your app to retrieve the latest data directly from JW Language servers.
    1. On Android, goto Settings » Apps » Select "JW Language" » click Storage » click "Clear Cache".
  4. Check JW Language app permissions. If any of these permissions required to use your device's features are disenabled, JW Language might not work.
  5. Uninstall and reinstall JW Language. If nothing else has worked, completely uninstall JW Language then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing JW Language not working


2. Fix JW Language Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make JW Language be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to JW Language not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, JW Language may not be able to connect to the Internet when running in the background.

Reported Issues

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