Published by FamilySearch International on Feb 22, 2024

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Why should I report an Issue with FamilySearch Tree?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of FamilySearch International to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About FamilySearch Tree

1. Search Historical Records—Find your ancestors in the billions of records on FamilySearch. org to learn more details of your family story.

2. The FamilySearch Tree app makes it easy to add to, edit, or share your own family’s history anywhere you can take a phone or tablet.

3. Tasks—See which ancestors FamilySearch has already found in historical records and get ideas for what to do next.

4. Since the app syncs with the FamilySearch website, changes or additions you make are available on any device.

5. Relatives Around Me—See how you are related to nearby FamilySearch users that are also signed in to the app.

6. Messages—Communicate and collaborate with other FamilySearch users from within the app.

7. Family Tree—View, add, and edit information about your ancestors.

8. Map My Ancestors—Explore your heritage in maps that show where the key events of your ancestors’ lives took place.

9. Your family history is the story of you.

10. Enhance your tree by adding photos, stories, and documents.

11. NOTE: Content you provide for deceased individuals will be publicly available.

FamilySearch Tree Customer Insights

1. But the download doesn't work, it doesn't give enough options if name at beginning isn't same as who you want to connect to the source and even when the names of family members are already listed it only connects to a few and wants you to click and place the other names from source only that doesn't work properly as it is almost impossible to do.

2. It does feel that the app has to be closed after a certain time period in order to fix/prevent glitching, crashing, and freezing.Definitely a learning curve when developing the family tree, though once you stick with it and are very detail, the reward will be great.

3. Aside from access issues, one feature I would like to see added would be to compare two IDs to see how they connect to each other, not just to me.Overall, I have found this app much easier to navigate over going straight to family search.

4. But all in all it is a good app to have.I wish it had an option on the app to show an extended family tree, including cousins and such; I use the app to show older family members the tree I've built.

5. Great for checking your family tree at a glance and for sharing; especially nice display if you include pics.

6. Their updates can be a little hit or miss, but this one is definitely a miss.It is a great option for working on your family tree from anywhere right on your phone.

7. The way the record search changed on the last update made searching more difficult due to the way it is on screen.

8. Recommend the app for quick reference only.Everytime it switches pages the new sign in page pops up, you sign in the screen goes black and freezes up.

9. the arrow on the top left when viewing a record is very confusing! I keep thinking it'll take me back to the results but it closes the search instead and I have to redo my search and re-enter the options 😖.

10. Idk yet if I can hit recent and get back to where I was and you might as well throw that checkbox to "stay signed in for 2 weeks" and toss it in the garbage every screen you try to navigate to now you have to sign in.

11. When suggesting people to attach include in-laws in the suggestions! A bit annoying to have to manually copy/paste the IDs of the spouse's parents.Until the latest update I liked this app well enough.

Steps to Troubleshoot & Fix FamilySearch Tree Issues

1. Fix FamilySearch Tree Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FamilySearch Tree: Restarting the app will resolve most errors.
  2. Update the FamilySearch Tree App. Here is how:
    1. On Android goto PlayStore » Search for "FamilySearch Tree" » Open FamilySearch Tree » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FamilySearch Tree » click "UPDATE".
  3. Clear FamilySearch Tree app cache: Clearing cached data will force your app to retrieve the latest data directly from FamilySearch Tree servers.
    1. On Android, goto Settings » Apps » Select "FamilySearch Tree" » click Storage » click "Clear Cache".
  4. Check FamilySearch Tree app permissions. If any of these permissions required to use your device's features are disenabled, FamilySearch Tree might not work.
  5. Uninstall and reinstall FamilySearch Tree. If nothing else has worked, completely uninstall FamilySearch Tree then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FamilySearch Tree not working


2. Fix FamilySearch Tree Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FamilySearch Tree be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FamilySearch Tree not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FamilySearch Tree may not be able to connect to the Internet when running in the background.

Reported Issues

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