Published by EMSC-CSEM on Sep 12, 2023

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Why should I report an Issue with LastQuake?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of EMSC-CSEM to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About LastQuake

1. Information and communication are cornerstones in preventing risky behaviors. ∘ SMS service that allows victims to notify their loved ones. ∘ Earthquake witnesses, who are the first to feel an earthquake, hence the first informed that an event is happening. ∘ Internet and mobile technologies, which allow rapid information collection of the effects observed by witnesses, who are asked to fill in a questionnaire and share photos and videos.

2. While operating a real-time earthquake information service, EMSC advocates for public participation in scientific research.

3. Thanks to the participative action of its users, only a few minutes are needed for the EMSC to estimate earthquake effects and notify the population.

4. LastQuake is a free, mobile application dedicated to alerting populations and gathering testimonies in real-time when an earthquake occurs.

5. Your contribution helps refine our understanding of earthquake effects while fostering our support in disaster preparation and response.

6. Based in France, EMSC federates data from the seismological observatories of 86 institutes from 57 countries.

7. Designed by seismologists, LastQuake is the official app of the Euro-Mediterranean Seismological Center (EMSC).

8. EMSC is an international non-profit scientific NGO founded in 1975.

9. LastQuake is a citizen science project.

10. Want to learn more about our detection system?

11. Its core product, LastQuake, paves the way for innovative approaches to building more disaster-resilient communities, making EMSC among the pioneers of disaster apps dedicated to earthquakes and tsunamis.

LastQuake Customer Insights

1. Why even list towns so far away? My settings are for 186 miles from me, I don't need to see about a town a thousand miles away from the epicenter, especially on a little 2.5 that they wouldn't feel at all (I don't even feel them and I am right on top of them).I have used this app and the site behind it for about 20 years and it's the best resource for keeping track of earthquakes near me and around the world.

2. I just wished it worked more consistently.Excellent! I downloaded this right after my local news announced an earthquake, and sure enough, it showed up as the most recent quake plus all the pertinent details!! Clear, concise, vivid colors, super easy to use.

3. A quake may be 8 miles from me here in Alaska, but the first 2 listings for location are something like "1338 mi NW of Vancouver, Canada" and "506 miles W of Whitehorse Canada", then the Alaska location, only 8 miles from the epicenter.

4. There is a delay in getting the mm information, but that is normal with any quake reporting site, including the USGS.. One thing I don't care for is the addition of the distance from towns that don't make any sense.

5. App was good before, but went off the rails somewhere.Decided after the big quake here on 11/30/2018 and so many aftershocks it would be nice to have an app for quicker info when I am not near a computer.

6. With careful crafting, there are some additional UX feature which could be developed.Love this app! Helps me discover how strong, deep underground the earthquake is.

7. Thanks for the replies! Works great now!App worked well until recently; I was able to see where quakes had occurred worldwide & what their severity was.

8. When I set it to only quakes near me, sometimes it still gives me info for places that are on the other side of the world.

9. Earthquakes can not be predicted and so traffic surges are a special problem the team has to address, and as of recently they are doing it well (great work).

10. It also overrides the phones silence settings to notify of a quake.

11. HIGHLY RECOMMENDED!!😀Why is the app telling me that it can't retrieve my current position even though it's on? Not able to figure out what I need to do to make this happen.

Steps to Troubleshoot & Fix LastQuake Issues

1. Fix LastQuake Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LastQuake: Restarting the app will resolve most errors.
  2. Update the LastQuake App. Here is how:
    1. On Android goto PlayStore » Search for "LastQuake" » Open LastQuake » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LastQuake » click "UPDATE".
  3. Clear LastQuake app cache: Clearing cached data will force your app to retrieve the latest data directly from LastQuake servers.
    1. On Android, goto Settings » Apps » Select "LastQuake" » click Storage » click "Clear Cache".
  4. Check LastQuake app permissions. If any of these permissions required to use your device's features are disenabled, LastQuake might not work.
  5. Uninstall and reinstall LastQuake. If nothing else has worked, completely uninstall LastQuake then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LastQuake not working


2. Fix LastQuake Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LastQuake be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LastQuake not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LastQuake may not be able to connect to the Internet when running in the background.

Reported Issues