Published by Ascension Health

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Why should I report an Issue with Ascension Online Care?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ascension Health to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ascension Online Care Customer Insights

1. Otherwise, good experience and, for the most part, it works well during these trying times.Multiple emails on how "I am trying to use the 'Calculate cost with insurance' " option, but get an error message about last names if I select anything other than an urgent care provider.

2. No explaination about random error message about last names, but they closed ticket.Simple and easy to use, a great option to have, especially as I try to maintain social distancing However, the message feature seems buggy.

3. I'm attempting to send a message to my provider now and am unable to because the drop down menu doesn't, in fact, drop down.Dr was great! Answered all of my questions.

4. When I first tried to get in on another device it kept telling me "internet connection interrupted" even though the device showed it was connected to the internet.

5. Not the same app as when it released a couple years ago, and needs to be fixed ASAP.App works fine both times I have used it for online dr visits, but when I try to send messages to my doctors through this app they are not being received.

6. keep getting message, "internet connection interrupted, please try again.." I do try again, but once I get this message the app will no longer open.

7. Does tthis app have compatibility problems with Chomebook?Have attempted to get an appointment 4 times and the app keeps saying I haven't given permissions to use my camera and microphone, but won't give me the option to give those permissions.

8. I'm over trying to sort sloppy software, confusing apps and searching for password reset emails that don't exist.This app is easy to use.

9. Much appreciated!I like the app... It is different & unique... I do prefer face to face in person visits over the skype/phone because its more personal and easier to speak to my doctor.

10. This dropping and reconnecting takes time away feom the patient and provider and is very inconvenient.

11. The only problem is that my session was interrupted a few times by temporary loss of video and audio.

Steps to Troubleshoot & Fix Ascension Online Care Issues

1. Fix Ascension Online Care Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ascension Online Care: Restarting the app will resolve most errors.
  2. Update the Ascension Online Care App. Here is how:
    1. On Android goto PlayStore » Search for "Ascension Online Care" » Open Ascension Online Care » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ascension Online Care » click "UPDATE".
  3. Clear Ascension Online Care app cache: Clearing cached data will force your app to retrieve the latest data directly from Ascension Online Care servers.
    1. On Android, goto Settings » Apps » Select "Ascension Online Care" » click Storage » click "Clear Cache".
  4. Check Ascension Online Care app permissions. If any of these permissions required to use your device's features are disenabled, Ascension Online Care might not work.
  5. Uninstall and reinstall Ascension Online Care. If nothing else has worked, completely uninstall Ascension Online Care then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ascension Online Care not working


2. Fix Ascension Online Care Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ascension Online Care be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ascension Online Care not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ascension Online Care may not be able to connect to the Internet when running in the background.

Reported Issues