contact ASB Mobile Banking

Contact ASB Mobile Banking

Published by ASB Bank Limited
Updated: Feb 21, 2023

Report an issue with ASB.
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Why should I report an Issue with ASB Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ASB Bank Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

ASB Mobile Banking Features and Description

It's like having the bank in your pocket. The ASB Mobile Banking app is loaded with smart features. Whether it’s quick access to balances, paying a friend back or temporarily locking your Visa card when you’ve misplaced your wallet, ASB’s Mobile app has it all. Great features include: SECURITY • Receive real-time security alerts about activity on your accounts and cards • Securely access your account with a PIN code or biometric data (i.e., fingerprint or face recognition on supported devices) • Conveniently complete two-step verification for FastNet Classic or when calling us with just a tap in the app • Reset your ASB login password • Manage all devices you have currently registered for the ASB Mobile app PAYMENTS • Create, edit, and delete one-off and automatic payments • Pay to an account, saved person or company, Inland Revenue, mobile number, email, or Trade Me seller • Manage your payees • Transfer money directly to your ASB KiwiSaver Scheme or ASB Investment Fund • Set your default account for payments CARDS • Apply for an ASB Visa credit card or Visa Debit card • Change your credit card type • Apply for a credit card balance transfer • Set up or change your card PIN • Temporarily lock your card if you lose it • Cancel and replace your ASB Visa credit card or Visa Debit card • Set up Google Pay MANAGE YOUR ACCOUNTS • Check your balances and transaction history • With Quick Balance you can view up to three designated account balances without logging in • Get help and support from ASB’s friendly chatbot Josie • Get real-time notifications about your account and other banking-related activity • View your ASB KiwiSaver Scheme account details • Pair a wearable device for Quick Balances and Quick Transfers • Access PDF statements for credit card accounts OPEN AND APPLY • Open a transaction or savings account • Apply for an ASB Personal Loan, Home Loan or credit card • Join or transfer to the ASB KiwiSaver Scheme FINANCIAL WELLBEING • Save towards your savings goals using ASB’s Save the Change • Use Support Finder to find potential government financial support that could be available to you and your family • Discover your financial wellbeing score • Save and track towards your savings goals • Learn about the simple money tips that can power up your money habits To use the ASB Mobile app, you need to be registered for ASB FastNet Classic (internet banking). Please call 0800 MOB BANK (0800 662 226) to register, or follow our step-by-step instructions on the How-to Hub (How to register for FastNet Classic internet banking | ASB). It’s free to use the ASB Mobile app, but your usual data costs and standard FastNet Classic transaction and service charges will apply. Give us your feedback on the ASB Mobile app under the Contact Us menu in the app. IMPORTANT INFORMATION: The ASB Mobile app supports Tablet and Android Wear devices. Please note that some functions may not work correctly if your device language is set for a language other than English. Some functions may not work correctly if your device region is set for a region other than New Zealand. We recommend you always update your device to the latest operating system. Downloading of this app is subject to the ASB Mobile Banking Terms and Conditions: We will automatically disable Android Fingerprint for the ASB Mobile app if the biometrics stored on your device are changed.

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Troubleshoot and Solve Common ASB Issues

How to Fix ASB Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with ASB, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if ASB is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter ASB user reports here >>. If other users are reporting that ASB is down, you'll need to wait until ASB itself fixes the issue.

  2. Clear ASB app cache: Clearing cached data will force.....

Reported Issues

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