Published by PT Zona Edukasi Nusantara on Dec 6, 2023

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Why should I report an Issue with Zenius - #GantiCaraBelajar?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PT Zona Edukasi Nusantara to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Zenius Customer Insights

1. Addition: please add speed-up feature for the website version.I dont know what happens with this app, i actually realli like it and i find it very helpful for me but lately it takes so long time to go to the next video after watching one video on the same playlist.

2. Thats all, thanks.It doesn't save my progresses and the time freezes so I can't replay sometimes, please fix this:))I am disappointed by the fact that the materials are not complete (9th grade).

3. I haven't tried live class, I will update the review after trying it.Free education platform with complete learning materials from grade school to high school.

4. But people have different ways to study and the only way to study in this app is to watch a video of tutor explaining the subject matter.

5. Sometimes, when I already answered a question, it just doesn't show up and it ends up labeled up as "empty answer" in the resultsThe contents are great and easy to be catched-up.

6. 5-10 minutes of video packed with essential lessons may sounds like a perfect method to study.

7. I hope this will be fixed soon.A good app for studying... for most people.

8. I just dont like to wait for too long for the next video, just make it as it used to be, when i could take less time for waiting.

9. And actually, I was planning to upgrade next year when I'm in 12th grade but i scrapped that idea because of the annoying telemarketer, I'd rather spend my money elsewhere.

10. I have to wait longer for the videos/quizzes to show up—reduces productivity—although I have no problem with the internet connection.

11. Some people prefer reading to watching and listening.

Steps to Troubleshoot & Fix Zenius Issues

1. Fix Zenius Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Zenius: Restarting the app will resolve most errors.
  2. Update the Zenius App. Here is how:
    1. On Android goto PlayStore » Search for "Zenius" » Open Zenius - #GantiCaraBelajar » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zenius » click "UPDATE".
  3. Clear Zenius - #GantiCaraBelajar app cache: Clearing cached data will force your app to retrieve the latest data directly from Zenius servers.
    1. On Android, goto Settings » Apps » Select "Zenius - #GantiCaraBelajar" » click Storage » click "Clear Cache".
  4. Check Zenius app permissions. If any of these permissions required to use your device's features are disenabled, Zenius might not work.
  5. Uninstall and reinstall Zenius. If nothing else has worked, completely uninstall Zenius then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Zenius not working


2. Fix Zenius Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Zenius be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Zenius not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Zenius may not be able to connect to the Internet when running in the background.

Reported Issues