contact MetaTrader 5

Contact MetaTrader 5

App by MetaQuotes Software Corp.




Report an issue with MetaTrader 5.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with MetaTrader 5?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MetaQuotes Software Corp. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



MetaTrader 5 Features and Description

Trade financial instruments: Forex, CFD, Futures, Options and Stocks from your smartphone or tablet! MetaTrader 5 is a platform for mobile online trading on the Forex and Stock markets. The application allows connection to brokers' servers, receival of stock prices and currency quotes, analysis of financial markets using charts and technical indicators, trading, and viewing of the history of trading operations. This is completely free and available anywhere in the world! TRADING * Real-time quotes of Forex & Stock markets * Full set of trade orders, including pending orders * Level II prices with up to 32 quotes * All types of trade execution * Detailed online trading history ADVANCED TRADING * Fast switching between financial instruments on charts * Sound notifications assisting trading * Customizable Forex & Stock chart color schemes * Trade levels visualizing the prices of pending orders, as well as SL and TP values on the chart * Free financial news — dozens of materials daily * Chat with any registered MQL5.community trader * Support of push notifications from the desktop MetaTrader 5 platform and MQL5.community services * Connection with hundreds of Forex & Stock Brokers TECHNICAL ANALYSIS * Interactive real-time Forex & Stock charts with zoom and scroll options * 30 of the most popular technical indicators among traders * 24 analytical objects: lines, channels, geometric shapes, as well as Gann, Fibonacci and Elliott tools * 9 timeframes: M1, M5, M15, M30, H1, H4, D1, W1 and MN * 3 types of charts: bars, Japanese candlesticks and broken line for efficient trading Download MetaTrader 5 for Android on your smartphone or tablet and trade Forex, Stocks, CFD and Futures instruments anytime and anywhere in the world!

contact MetaTrader 5 image 2   contact MetaTrader 5 image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi I have use MT5 and I have account with Provident capital limited uk , at first all our trade was going smooth they ask me to withdraw all MT5 profit to put into the website account because they told me there is maintenance if I dont do it my profit will be gone so I did , now its in the dashboard in website they told me to withdraw into my wallet and I did now theyasking me to pay tax and all other member with all different fees . we allbelieve now we are being scammed . they dont give us there costumer servies number not even there real name . Please help if they are on MT5 registered broker so I hope or we all hoping they are not scam

    — by melanie anne lucion on Jan 10 2022


  • I am scammed by the broker on MT5 platform. I still see my money on MT5 WHICH I can not withdraw. Can you please save me from being a victim of scam. As my broker is not releasing my money . My broker is ANSFX.. please revert back to me by email asap. Thanks

    — by Vishnuson sharma on Jan 09 2022


  • I have a problem i start sell in 2,91240 and now it’s in 2,86890 but i loss i don’t know whay please reply because i don’t stop loss

    — by Beyouni on Jan 05 2022


  • I can't withdrawal Money from my Mt 5 account

    — by Vinayak on Jan 05 2022


  • Hello, I have a trading account with about $190,000 in it and I want to help withdraw the money because the brokerage company always makes excuses and wants me to pay more money and commission to them, and I really paid the commission

    — by Abdellatif on Jan 03 2022


  • Sir I am waiting for reply

    — by Sanjay kumar on Dec 29 2021


  • Sir I am waiting for reply

    — by Sanjay kumar on Dec 29 2021


  • Scammed by suntoncapital Ltd with 27,800 usdt, need help

    — by Vilcan Iulian on Dec 28 2021


  • Sir I am unable to withdraw the amount from my account kindly let me why and kindly resolve the issue

    — by Sanjay kumar on Dec 27 2021


  • I'm victim of a scam. In facebook dating I get contact a woman and that claim to be business women and investment from Washington her name is "Lina". After a few days we got in contact by whatsapp in which she showed me how to use MetaTrader 5 in Demo, then convence me to use the version Absa Financial Limited my account 570546- AbsaFinancial-Live. A totals $29,647.73 was desposite from my bank account in which gain profit in MetaTrader 5 then requesting to withdraw all the profit and ask to pay the taxes in which I paid it, they freeze my account for under investigation and ask me to pay another amount of money. I start to investigate and realize I'm victim a scam. I filled a complaing at my bank and in MetaTrader 5 custumer service.

    I used a translation app. Spanish is my preferred language.

    — by Jonathan Ortiz on Dec 23 2021


  • I'm victim of a scam. In facebook dating I get contact a woman and that claim to be business women and investment from Washington her name is "Lina". After a few days we got in contact by whatsapp in which she showed me how to use MetaTrader 5 in Demo, then convence me to use the version Absa Financial Limited my account 570546- AbsaFinancial-Live. A totals $29,647.73 was desposite from my bank account in which gain profit in MetaTrader 5 then requesting to withdraw all the profit and ask to pay the taxes in which I paid it, they freeze my account for under investigation and ask me to pay another amount of money. I start to investigate and realize I'm victim a scam. I filled a complaing at my bank and now in reporting in MetaTrader 5 custumer service.

    — by Jonathan Ortiz on Dec 22 2021


  • After reading many others complaints it looks like we have all been taken. I invested $25K with a investment company Jiaxing Incorporated LTD. When I asked to release this money they would not do it unless I paid a commission. I know this is a scam. Is there anyway I can get this money back?

    — by Mark Shoff on Dec 22 2021


  • I can’t find assistance anywhere when it comes to meta trader 5. I just want to make a withdrawal from it an it’s crazy because it’s literally taken me days just to get a wallet set up with my broker. I have been asking him how i to make a withdrawal for some time now and it seems like I’m always getting the run around. I see that when you click file an scroll down you will see deposit and withdrawal, but it’s greyed out so I can’t click on it I don’t know why.

    — by Ryheem on Dec 21 2021


  • I need help on transferring my money out of the MT5.

    — by Richard Brandon Fox on Dec 21 2021


  • I have had funds from my meta trader account stolen and I’m trying to get to the bottom of it to get my money back and get this investigated

    — by Leigham on Dec 21 2021


  • Hello
    I have written to you before, and am desperate for a reply. I now only have 24 hours.
    I have been trading with an Analyst, and something went wrong, I lost $80,000, after having put all of my money in. It went into negative, and I am being told by my Analyst that I have until tomorrow - the 15th to pay back $9000 to MT5. I don't have this? I need to speak to someone at MT5 about this debt?
    Could you please email me as soon as it is possible?
    Thank You

    — by john ashman on Dec 14 2021


  • Hi I just wanted to ask if my funds transferred into MT5, can the broker withdraw my funds? because the broker I'm using now is asking for a "15% international personal income tax" and froze my account until I pay this "tax" I'm afraid of being scammed. Is my funds on MT5 safe from the broker? Is there a way to ensure once I paid the "Tax" they will release my account?
    Thank you very much

    — by JIATAO CHEN on Dec 14 2021


  • Dear sir or madam, I've been using the MT5 to trade with a broker named Treasure Forex. However when I tried to withdraw money from this broker they froze my account and asked me to pay 15% "international Personal Taxes", otherwise they will start charging 5% daily penalty after 3 days.
    Is this normal practice? they are effectively blackmailing me for 15% of my earnings to unlock my account I suspect.
    Thank you for letting me know.

    — by JIATAO CHEN on Dec 14 2021


  • I have been connected by an agent and they have advised me my funds are sitting in my MT5 Account. Could you verify this is correct and how do I withdraw any funds since the App is not allowing me to do so since I believe it is a demo account and the funds are not realistically there.
    Please help check my account, the agent has advised me my account is under 122946 under my name Pravena Solanki and my email address [email protected] but my email may not have been used.
    I look forward to your prompt response.
    Thank you.

    — by Pravena on Dec 13 2021


  • Hello
    I don't have an actual complaint, I am just trying to contact Customer Services to resolve an issue of Money I am not sure I owe. I use an analyst on the MT5 Platform. They were recommended to me by someone I don't really know that well. I accumulated around $80,000 with them over a period of months. Then it appeared I traded twice on the same Trade? I have no idea? I am new to this. I very quickly lost all my $80,000 including the $30,000 I put in. it came out saying I also owed $9,103 ? - - How is this possible? and do I really owe this? I thought there were things in place, so that you only lost what you invested. My problem is, the Analyst now says I owe MT5 $9,103, and had 3 days to pay ? now 1 day? I don't have this kind of money now ! Can you let me know who I can speak to about this please. I do not want to owe money, or have debt. I don't know where to go with this issue. Could you please please help me ? [email protected]
    Many thanks for your help
    John

    — by john ashman on Dec 13 2021


  • Hello I invested in warlock market limited through MT5. They are seed a fraud. Because when I want to withdraw money . They said I have to pay 20% of total amount. Otherwise I would not be able to get the money back, please tell me how can I get my money back

    — by xiu cao on Dec 11 2021


  • Hi,
    I already submitted an issue with one of MT5 broker center focus guide global which was later on banned on MT5 platform and since then i am not been able to login to my MT5 account no. 521220 and I have a ballance of 81000$ approximately. I made so many requests for withdrawal of my money but was denied and they asked me to submit 10% tax of total amount. I did submitted that tax amount of 8000$ but wasn't able to withdraw my money. I need sincere help from MT5 to withdraw my money as soon as possible as center focus guide global no more exist.
    I opened an another account 50500147 with mennemarket and i have a ballance of 21000$, i have made so many requests for a withdrawal but they never listen. They also demand a tax of 30% and i feel they also scammed me. MT5 is a big name in forex trading but i fail to understand as why you have too many fraud dealers affiliated with MT5? I want to make a humble request to please help and get my money back as soon as possible. I want to attach a lot of evidence and screenshots but there's no option for attaching.

    — by Mohammad Munir on Dec 08 2021


  • Hi, I believe I am victim of a scam. First it's from a dating app from a woman that claims to be a business owner in Singapore and convinces me to deposit funds and then I get in touch with the account manager via Line but as soon as I mention I want to withdraw all the funds, he conveniently disappears. I haven't heard anything since November 4th 2021 and I'm convinced it is a scam.

    — by Eugeniy Golubev on Dec 07 2021


  • I have a MT5 live trading account. I invented my amount in MT5 with the help of a broker named as Sichcapital. Now my Investment and profit got stucked there. And my broker is asking for tax and security deposit. I have paid the tax but they are not releasing my funds from my MT5 account. They are warning me if i don't pay the security deposit then my money will go to MT5 charity. Please help me to take my funds out of MT5. I am your generous customer.

    — by Joy Mukherjee on Dec 03 2021


  • Helo how can I withdraw money for MT5 account please give me ideas.

    — by KHATTRI CHOODAMSNI on Nov 25 2021


  • Helo how can I withdraw money for MT5 account please give me ideas.

    — by KHATTRI CHOODAMSNI on Nov 25 2021


  • Sir I want to withdraw money but I tried my money is not withdraw so please withdraw my money. I hope you will not turn down my request.
    Thanks

    — by Muhammad Latif on Nov 24 2021


  • Hi my name is Ali Boukhari and I’m trying to enable my disabled account and I can get a hold of my broker can you pls help. Thx.

    — by Ali on Nov 18 2021


  • I suspect I have been a victim of fraud through a company called SUSHI Global Invest. Someone by name Roger who claims to be a broker with this company collected my money to setup an account for me on MT5 App.

    I have tried to make withdrawals but Mr Roger told me he submitted a request for withdrawal on my behalf since last week. He has since started ignoring me, I have seen any money since then and he ignores me now despite sending him several messages.

    Can MT5 help to protect my money?

    — by Chris on Nov 17 2021


  • I have all screenshots to prove

    — by Renata Bastoge on Nov 16 2021


  • I was making a operation yesterday and my phone frozenI when I checked my balance, I lost all my money and I didn’t finish the operation

    — by Renata Bastoge on Nov 16 2021


  • I was making a operation yesterday and my phone freeze, I tried many times to finish the operation and today when I checked my balance, I lost all my money and I didn’t finish the operation

    — by Renata Bastoge on Nov 16 2021


  • Dear Manager
    I complain about my money investment

    — by Tuan anh Nguyen on Nov 11 2021


  • How to withdraw MT5

    — by Kuralagam on Nov 10 2021


  • I was invited to create an account with will forex limited. They are not legit broker, they are refusing withdraw, fraud people and control the market node.

    — by Jean-Pierre on Nov 07 2021


  • I have a broker in Hongkong, China. His name is Maoze Lin. His phone number is +85251040965. I paid the commission and TAX. But my broker did not return my money and profit by MetaTrader5 = 45.892,70 USD. I hope that you will help me. All the best, Carl H.D. Steinmetz

    — by Carl H.D. Steinmetz on Nov 03 2021


  • I would like to declare a case of scam.
    At the instruction of the MetaTrader5 customer service on 09/21/2021 I transferred € 5,000 to the account 7013647201 of the United Overseas Bank in order to trade on the MetaTrader5 platform with sandwindfx. This amount has been deposited into my MetaTrader 5 account.
    After my successful trade on September 22nd, 2021, I asked MT5 customer service to transfer my entire deposit to my account.
    On 02.10.2021 I was informed that my account was frozen for money laundering.
    This is not possible because I have officially declared money transferred from my account to United Overseas Bank.
    To date I have not received any new information from the MT5 customer service, so I assume that it is a scam.

    — by Demetrio Marcello Turri on Nov 02 2021


  • My mt5 is not working

    — by Sayed Mashal on Nov 01 2021


  • My mt5 is not working

    — by Sayed Mashal on Nov 01 2021


  • Dears i contact with broker on MT5 and now I’m exposed to scam and cheating and I can’t get back my money and note that my capital still on MT5 and its my first time to use this and join this market ..I can’t trust anyone from broker co and i want someone from MT5 to communicate with me for help please .thanks

    — by Mohamed maamoun on Oct 31 2021


  • I use Meta Trader 5 app. In Account Management Verge Markets Ltd. Broker ,The broker does not give me the withdrawal amount. Or contact....
    Please help mi withdrawal fund.

    — by vishwanath hodage on Oct 30 2021


  • Withdrawal fund please

    — by vishwanath hodage on Oct 29 2021


  • HI, I asked for a withdrawal of my funds for account 50820062. I keep being told that they deposited the funds into my account, but when I check my account nothing has posted. I asked for the transfer confirmation and I keep receiving the same response. Please help!

    — by Jerry Alviti on Oct 29 2021


  • Hiii

    — by RATHOD UMANG AMARSINH on Oct 29 2021


  • Could not able to find my broker suddenly and my broker is also not responding to the calls

    — by Balarani on Oct 29 2021


  • I use Meta Trader 5 app. In Account Management Verge Markets Ltd. Broker ,The broker does not give me the withdrawal amount. Or contact....
    Please help mi withdrawal fund.

    — by vishwanath hodage on Oct 28 2021


  • I use Meta Trader 5 app. In Account Management Verge Markets Ltd. Broker ,The broker does not give me the withdrawal amount. Or contact.
    Please my help withdrawal fund.
    Vergemarket limited.
    Id 9522622

    — by vishwanath hodage on Oct 27 2021


  • I use Meta Trader 5 app. In Account Management Verge Markets Ltd. Broker ,The broker does not give me the withdrawal amount. Or contact.
    Please my help withdrawal fund.
    Vergemarket limited.
    Id 9522622

    — by vishwanath hodage on Oct 27 2021


  • Hello ,I opened an account for training and changed my mind a month or so later and now I'm having trouble getting my funds from my mt5 account back to my bank account. I was dealing with a customer service person by the name of becky ,she keeps on telling me to be patient and wait for the transfer but I don't here anything from her ,pleas could I have my money back .
    Kind regards
    Matthew.

    — by Matthew Panks on Oct 27 2021


  • I have opened MT5 account with ACEFX PRO and my ID is - 3034123. I have deposited 500 dollars on 31August'2021. Due to my family circumstances, I haven't trading so far. Now a days money need emergency do I requested to withdraw total money but ACE fx pro team declined my request. Several times I sent emails to said company. They are not responding. I request you to Please advise to the said company for getting my money. I hope, by your necessary action, I'll get my money.
    Thanking you,

    — by Peter Christian J G T on Oct 27 2021


  • I'M HAVING PROBLEM SINGING IN THE AIRO AT THE TOP IS NOT SHOWING CAN YOU TELL ME HOW TO RESET OR TRANSFER MONEY BACK TO CRIPTO

    — by Corey Fields on Oct 27 2021


  • I CANT TRANSFER MONEY BACK TO CRIPTO APP

    — by Corey Fields on Oct 27 2021


  • Dear MT5 Team,

    I have a Question about your platform. I am using your platform/ MT5/ and downloaded history chart by excel and journal log.
    But position execution times are not matching each other.
    In this case, which one is do i need to believe. Journal log or history chart.

    Can you explain me the reason of this difference.
    Please see below screen shots that will show you the time difference.

    Journal log
    Inline image
    History chart
    Inline image

    For example,

    First,

    21:48:20.231 '51092750' : deal #36104579 sell 50 XAUUSD 1782.62 done (based on order #42233471) This position executed at 231 millisecond on the journal log, but on the history chart it says 2021.09.08 16:48:20.410.

    Second,

    21:48:20.217 '51092750' : deal #36104549 buy 2.88 XAUUSD 1783.81 done (based on order #42307655) This position executed at 217 millisecond on the journal log, but on the history chart it says 2021.09.08 16:48:20.173.

    Can you explain this to me?

    — by Odkhuu on Sep 20 2021


  • European resident living in Belgium, due to transactions done without my prior consent from uptos agents, I closed my mt5 account number 24909009458 on 05/19/2021 with a balance of 433.546,37 euros to avoid any transactions in the future. Mr Schwartz told me it was better to do like that.
    I got the confirmation cause i was not able to do any activities after all on the mobile app.

    It was planned that part of this balance, or even all, would be transferred to my account in Belgium.
    Then Mr Adrien Schwartz from Uptos told me that I had to pay the transfer fees. Since this payement was made on 05/31/2021, I have not heard from uptos despite my messages into the uptos chat and various emails sent.

    On September 14, Adrien Schwartz from uptos called me after 15 weeks of silence and said that the balance of my account which i closed on may was almost 1.000 euros.

    I don't know how someone from uptos agency broke all the procedures to release this money without my approval and control. In addition, we always worked under a written contract.
    I can certify that no document has been issued beyond 05/19/2021 for any transaction on my account.
    MT5 is a huge trading plateform and your reputation is compromised by dishonest people who abuse their function to violate established rules.
    My various contacts within this group are Eric Cousiquier, Olivier Muller, Anthony Moreau and Adrien Schwartz.

    Hope to get back any solutions about this problem

    Best regards

    — by Gauthier GAMELA on Sep 19 2021


  • Hi

    I am registered with MT5.
    There is a broker on MT5 called VAROT FINANCIAL and they are just scamming people out of their hard earned money.

    They have scammed me out of $3540.
    Which they say has been withdrawn but not arrived in my account. It's been weeks.

    This company has done this to so many people and are just getting away with it.

    You can see on Google how many people's lives have been ruined by this company.

    This does not look good for MT5 for having such rogue traders on your platform.

    I hope MT5 deals with VAROT FINANCIAL as soon as possible, otherwise me and other people who have been scammed by rogue companies like Varot Financial will have no opportunity but to take this matter further and get the press and other authorities involved which will not look good for MT5.

    I hope to hear from you very soon.

    Kind Regards

    Zulfikar

    — by Zulfikar on Sep 16 2021


  • Sir my Mt5 application is hacking for verge market live this account will be only read not for trading others person will be chetting to own email id and phone number Plz share how to recover my account

    — by Sachin Dhakate on Sep 12 2021


  • I want to open a real trading account

    — by chatiwila Letshola on Sep 08 2021


  • I wanted to take money out of my account but because of a bonus that as been given to me I can not take anything out. I did not understand this situation and wish to talk to someone about this. I do not want to become a VIP and the amount that is being asked for is ridiculous. All I want to do is withdraw from my account and check that this account is actually a real account

    — by tina little on Sep 08 2021


  • I have an issue with ring.forex, who is freezing my account and they charge 25% of what they cal "tax". but tax is not paid to a company, tax is something you pay authorities. Then they claim that there is an international "tax authority" that is eligible for this 25%. Which is nonsense. At the same time they are holding back any withdrawals, and have frozen or suspended my account. I have 87000$ in there that are now suspended. I need to get them put, and end my deal with that broker, and get my 5000 initial deposit. please help and clarify in accordance with the usual rules of the finance trades.

    — by karsten fundal on Sep 08 2021


  • I have $31,595.58 in an account that I acquired from trading on your platform that I wish to withdraw. I can't even login that account, only my demo account. It was an account through mgpowermarket.net. Please help me to withdraw my funds.

    — by Justin Glanz on Sep 07 2021


  • Hello. The meta trader 5 doesn't start. What should i do?

    — by Dusko Medojevic on Sep 07 2021


  • I'm using MT5 for trading but I have added my fund in Tramafa.com and now I'm not able to withdraw my fund please help me to withdraw my fund.

    Thanks

    — by Natvar Mistry on Sep 06 2021


  • There is a problem please contact...

    — by mohsin on Sep 04 2021


  • Hi sir,
    Please help me to withdraw out my money, my broker is symbollinvestment live , they kept asking me to deposit personal tex after pay for money lander !

    — by Teo kok Chin Michael on Sep 02 2021


  • Hi , ingot cheated by some one and stolen all my money, the broker is zenithwealthexglobal.com

    — by Kesava on Sep 01 2021


  • Salut
    Mon compte réel sur mt5 (135465-EnternalWealthGroup2-Live) est bloqué ils me reste 502.78 USD . Alors s'il vous plaît j'ai besoin de débloquer ce compte où bien de récupérer mon argent .
    Merci

    — by Nassim haddad on Aug 30 2021


  • Hello,

    I want to report a scam. What is the procedure?
    Please help me. I lost money and I don't want other people to suffer the same thing.

    Thanks,

    — by Nastase Nicusor on Aug 29 2021


  • Mon compte réel sur mt5 (135465EternlWeathGroup2-live)
    Et bloqué ils me reste 502.78 USD
    Alors s'il vous plaît j'ai besoin de débloquer ce compte ou bien de récupérer mon argent .
    Merci pour votre compréhension

    — by Nassim haddad on Aug 27 2021


  • Mon compte réel sur mt5 (135465EternlWeathGroup2-live)
    Et bloqué ils me reste 502.78 USD
    Alors s'il vous plaît j'ai besoin de débloquer ce compte ou bien de récupérer mon argent .
    Merci pour votre compréhension

    — by Nassim haddad on Aug 27 2021


  • buonasera, mi sono iscritto su metrade5 per fare trading, durante le operazioni di iscrizione, viste le difficoltà, un amico mi ha mandato il Vs numero di MT5 CUSTOMER SERVICE +447888520058 per un contatto diretto. io vorrei sapere se tale numero corrisponde veramente al Vs. Customer service o sono vittima di un tentativo di truffa.
    Grazie.

    — by luca on Aug 25 2021


  • I cannot login to my account in metatrader 5 app with camel financal limited broker .. as it's name does not appear among the list of brokers in the new update of the application

    — by Ali Saeedan on Aug 24 2021


  • I have been contacted by BTCUSDT broker who claimed that they are agent for MT5 , I lost 82000 USD in one days due to their bad advise on investment..please help me to retrieve my money

    — by Qais on Aug 22 2021


  • I would like to know if fx-metatrade5 your broker or is a scam

    — by Rose on Aug 22 2021


  • Hello,

    I think I may have used your MT5 app inappropriately as the victim of a fraud or scam. Can somebody PLEASE reach out to me? the MT5 account # is 28001606 thank you!

    — by David Michael Eichenlaub on Aug 20 2021


  • I need to withdraw money from my account

    — by Kuppuraj Muthu on Aug 17 2021


  • Sir sand me mt5 costmer service whatsapp number

    — by Zeeshan Ahmed on Aug 17 2021


  • I send mail 3 Times first Withdraw Request 15days over still i didn't hey any reply from this side please di favour form me

    — by Sathiresan on Aug 14 2021


  • When I try to sign in into my MT5 account with my correct Email and correct passwords, I can not get my account to open

    — by Eskandar Najafzadeh on Aug 14 2021


  • I need to withdraw money from my account

    — by Kuppuraj Muthu on Aug 13 2021


  • I have a new Samsung s21 and my mt5 on the phone never works it is always sticking

    — by Tellicia on Aug 12 2021


  • Hi, Expand Asset Global wont let me withdraw my funds. Asking me to pay taxes of 7% of my funds. Is this legit? thank you

    — by Rosnalin Vicente on Aug 12 2021


  • Please refund My 7500rs

    — by Gyana ranjan jena on Aug 10 2021


  • From Sunday 8th August I am unable to login into my Meta 5 account linked with the Octa Fx broker.. The sign in Option is frozen and does not work even after changing the password... Please check as I am missing all the trading opportunities. This has never happened before.

    — by Kirti Prasad Rao on Aug 09 2021


  • My MetaTrader5 app froze and I lost $17 unable to close a trade. Please. I need help.

    — by Lauren on Aug 07 2021


  • how to withdraw money from real accunt.

    — by Dharam Pal on Aug 05 2021


  • I am being told I need to pay taxes from mgpowermarket and don't know what to do
    I put all my money into account and am trying to pull only the money I put into account

    — by Troy Miller on Aug 05 2021


  • Hi MT5.

    Please help me to withdraw my money from Ring Forex broker, who is a listed broker in your app.

    I have withdrew twice and got rejected with no clear reason. Please help on this withdrawal so I can continue trading through MT5 in the future.

    Acc: 360452
    Thanks

    — by Tania on Aug 03 2021


  • Dear Sir
    I have the account 2100128 by Will Forex Limited and now is frozen. The broker is a scammer. I would like to prevent further people to use willfx.net or will-fx.net.
    I know that the platform of Meta 5 is very good, but some "false" companies damage your reputation.
    Thank you very much,

    Angélica do Espírito Santo

    — by Angelica on Aug 02 2021


  • I'm just confirming if there is an issue of sending money back from mt5. I am currently using an mt5 application and I'm funding it what is Kraken with usdt. I am trying to get money sent back to me and I'm being red flagged as being a money launderer or terrorism from the Kraken application. I am being told by mt5 services that I have to pay an additional $5,000 to Kraken Control Department so my funds can be released. I am trying to confirm if this is honest or is this some kind of scam and I have been duped. I do appreciate your time and effort thank you very much

    — by Brandon Truelove on Jul 29 2021


  • I’ve been trying to contact someone at customer service to withdraw money from my MetaTrader5 account to my personal account and I haven’t heard from anyone for two weeks now and still no response. How do I contact someone to assist me with access to my money and transfer back to my personal account? I’m very concerned .. My account number is 680636

    — by Michael Gong on Jul 29 2021


  • I’ve been trying to contact someone at customer service to withdraw money from my MetaTrader5 account to my personal account and I haven’t heard from anyone for two weeks now and still no response. How do I contact someone to assist me with access to my money and transfer back to my personal account? I’m very concerned

    — by Michael Gong on Jul 29 2021


  • Greetings
    I have an account with MT5 under Center Focus guide server, i have been trading for months and i have deposited almost 60000$ in this account. My total balance is 106k plus. I need to withdraw some money from my account 521220 and i made several attempts to center focus guide server customer service for that but my requests were denied and they ask me to first deposit 10% tax upfront to make any withdrawal. I have requested them to deduct the tax from my ballance but they didn't agree. Is there any guarantee to get my money after paying 10,000$ tax they asking?. I have seen another complain about same dealer and same case like mine and he was denied requests of withdraw even after paying tax. Please help solve my issue and to withdraw at least 20,000 or all of my ballance. Your help in this regard will be highly appreciated.

    — by Mohammad Munir on Jul 28 2021


  • I am trying to withdraw all my funds from my MT5 account through the Flying Hummingbird platform. They asked me to pay a 10% withdrawal fee of $21,271.74 which I paid. Now they are saying my account deposits were suspicious and want me to pay another $20,000 deposit!! I have $212,717.41 in my MT5 account that I want withdrawn and wired to my bank account. Can you solve this issue and get me my money?

    — by James Timko on Jul 26 2021


  • I am having a super hard time withdrawing my money on MT5. After paying thousands of dollars for proof of authenticity, penalty that should have been prevented if proper validation was made, offering inter bank transfer then charging me without telling, then another charges for conversion fee which was also not mentioned. If I do not pay, they always say they will freeze my account. I asked them to just cancel the withdrawal because I have exhausted all my funds to keep on paying them, but they've shown no mercy. I do not know what to do anymore. Account 150716 (kindly review my conversation with customer service for more details)

    — by Lhyn Colendra on Jul 24 2021


  • Hi I have spent hours trying to contact metaquotes.
    I have an error message in my log on MT4 and MT5 that brought my platforms down.
    Can someone please contact me so that I can explain issue.
    I would really appreciate some help. tried forums no good.
    thanks

    — by Phil Glattback on Jul 23 2021


  • Hi I have spent hours trying to contact metaquotes.
    I have an error message in my log on MT4 and MT5 that brought my platforms down.
    Can someone please contact me so that I can explain issue.
    I would really appreciate some help. tried forums no good.
    thanks

    — by Phil Glattback on Jul 23 2021


  • I requested a withdrawal for 87,500 on July 4th. They sent me a supposedly copy of the wire, but my bank can find no such wire in the system. Now they don’t respond to me. Can you help. Account 80610038

    — by Richard Webb on Jul 22 2021


  • Dear sir or madam,
    My mt5 Id is 360290.
    I have an account with MetaTrad5. Broker is Ring financial Limited. I could not withdraw my funds. Please provide the site address for withdrawal. My mobile number 0096171993579.

    I want a solution for this issue I won't speak with ring-forex broker or I would sue them.

    Hope to hear from you soon,

    Yours sincerely,

    Faraj Harb.

    — by Faraj Harb on Jul 20 2021


  • My mt5 Id is:360290, I begin trading with ring-forex (www.ring-forex.com) broker through a person that told me she will help me to trade because I don't have experience, she made me a lot of profits and she was encouraging me to deposit more money to avoid commissions and to get more profits too, I tried to withdraw 100 usd three times I pass two of them but my deposit wasn't high yet after that I deposited more money then I tried to withdraw again a big amount this time they responded me by mail that I have to pay 25% tax for my profits in advance to get my funds in return,

    And I have to pay tax by usdt only they don't support bank transfers or any other methods of payment so strange and vulnerable exchange company.

    Still debating with the customer service of that fucken company but didn't arrive to solutions she told me that they can't deduct taxes from profits that's will be tax evasion and it's illegal and some silly excuses like her and the scam ring-forex fucken broker further more if you search about them in www.fx919.com you found two companies one regulated in Australia, UK,with a grade of 9/10 triple A banchmark located in usa, the second not regulated with a grade of 1/10 located in Hong kong this one you can't find it at the moment it disappeared after my debate with them so strange! They have a UK customer service number. (I used binance "usdt" to deposit and withdrawal) I talked to a lawyer to sue them hope I will get my money back.

    — by Faraj Harb on Jul 20 2021


  • I begin trading with ring-forex (www.ring-forex.com) broker through a person that told me she will help me to trade because I don't have experience, she made me a lot of profits and she was encouraging me to deposit more money to avoid commissions and to get more profits too, I tried to withdraw 100 usd three times I pass two of them but my deposit wasn't high yet after that I deposited more money then I tried to withdraw again a big amount this time they responded me by mail that I have to pay 25% tax for my profits in advance to get my funds in return,

    And I have to pay tax by usdt only they don't support bank transfers or any other methods of payment so strange and vulnerable exchange company.

    Still debating with the customer service of that fucken company but didn't arrive to solutions she told me that they can't deduct taxes from profits that's will be tax evasion and it's illegal and some silly excuses like her and the scam ring-forex fucken broker further more if you search about them in www.fx919.com you found two companies one regulated in Australia, UK,with a grade of 9/10 triple A banchmark located in usa, the second not regulated with a grade of 1/10 located in Hong kong this one you can't find it at the moment it disappeared after my debate with them so strange! They have a UK customer service number. (I used binance "usdt" to deposit and withdrawal) I talked to a lawyer to sue them hope I will get my money back.

    — by Faraj Harb on Jul 20 2021







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