Published by FXGear Inc.

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Why should I report an Issue with Pensoul - 3D painting/drawing?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of FXGear Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Pensoul - 3D painting/drawing image 1 contact Pensoul - 3D painting/drawing image 2

About Pensoul - 3D painting/drawing

1. Unlike other apps, Pensoul is capable of exporting drawings at ultra high resolution and scale, without losing it's original detail and quality.

2. Compared to the pixel-distorting bitmap-based brushes, used by the competitor apps, Pensoul's vector-based brush maintains smooth vector lines even when magnified.

3. The new "Share Image" feature enables users to easily share their work on all compatible apps and social media platforms.

4. Gallery: When user selects to attach a photo file in the app, the app asks the user whether to access the gallery application.

5. To switch the Drawing Mode, “Tab” the Menu key of the Phones and “Long Press” the Menu Key of the Tablets. -Supports S-Note : You can import the content created in S-Note.

6. External storage: If an SD card or an external storage is connected, image or data can be saved there. Android 4. 2 Jelly Bean and above (equipped with OpenGL ES 2. 0).

7. Pensoul drawings can be magnified up to 1 million times without graphic quality deterioration.

8. Images can have a giant scale and fine detail on a single canvas simultaneously, thanks to its powerful vector engine.

9. Alternatively, users can export their artwork to their mobile device gallery using the "Save to Gallery" option.

10. Pensoul supports 3D printers, allowing you to change a simple 2D sketch into a magnificent three-dimensional print.

11. Camera: When user selects camera in the app, it accesses the device’s camera application.

Pensoul Customer Insights

1. When used on the screen it shows up way lower than the actual pen circle.there's this weird glitchy graphics that appears at the top of the canvas and also there's no option to change the offset of the stroke from your finger when you draw.

2. It might not work on all devices but its a very well designed app.It needs the ability to add layers from Android phone.

3. When I clicked a new page to begin drawing the top of the screen turned black and the marking of the brush was off by about half an inch.

4. 4.Brush options are grayed out, seeming as if unavailable.Also, need preview of it under the brush.I was looking for an app that can zoom into a photo and allow airbrush editing.

5. (the stroke always appears below the finger)The worst tools I've ever used and the color options weren't even usable.

6. I was looking for a replacement to two apps Infinite Painter and Infinite Design that I have that are are amazing and I wish they were combined.

7. This will be the perfect replacement for both of those apps.Has potential, but needs work.

8. Only problem is that when saving to my library it does not keep the allignment of my airbrush layer with the picture layer.

9. Also I was disappointed to find out there were no layers for the drawings.It was awesome on my GS6 but on my Pixel 3 the touch is way off.

10. This would be almost The Perfect Replacement if you also had the ability to make patterns, add layers and everything save properly.

11. 1.Downloaded this from the galaxy store, & immediately told me to update -but was only able to update on Google play store.

Steps to Troubleshoot & Fix Pensoul Issues

1. Fix Pensoul Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pensoul: Restarting the app will resolve most errors.
  2. Update the Pensoul App. Here is how:
    1. On Android goto PlayStore » Search for "Pensoul" » Open Pensoul - 3D painting/drawing » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pensoul » click "UPDATE".
  3. Clear Pensoul - 3D painting/drawing app cache: Clearing cached data will force your app to retrieve the latest data directly from Pensoul servers.
    1. On Android, goto Settings » Apps » Select "Pensoul - 3D painting/drawing" » click Storage » click "Clear Cache".
  4. Check Pensoul app permissions. If any of these permissions required to use your device's features are disenabled, Pensoul might not work.
  5. Uninstall and reinstall Pensoul. If nothing else has worked, completely uninstall Pensoul then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pensoul not working


2. Fix Pensoul Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pensoul be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pensoul not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pensoul may not be able to connect to the Internet when running in the background.

Reported Issues