Published by Wuhan CARBIT Information Co.,Ltd on Feb 26, 2024

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CarbitLink-EasyConnection Customer Insights

1. In fact, I have not been able to figure out how to run the radio while running EasyConnect at the same time.There were literally no problems with version 3.0.3 and then when I updated to version 4, the application on my connected device looks wonky, the connection is not as straightforward because you have to go from touching the connected device to touching your phone to touching the connected device again because when you connect it it doesn't allow you to use your phone for whatever reason.

2. But since a few months ago, when I connect the cell phone to the car in vertical position, Google Maps (and other applications) are also displayed vertically on the car screen.Keeps getting worse and worse.

3. (1) has no back button because they removed the Accessibility Settings which also kills your ability to interact with the screen and (2) when you press the ONLY button there (Home) it completely closes the app and mirrors your phone in portrait mode.

4. Phone screen orientation must be horizontal if you want the car display to be horizontal as well, otherwise you only see a tiny portrait version of your phone.

5. For both Google Maps and Waze the screen displays but can not be manipulated on my car's head unit touch screen.

6. Given some reports from OnePlus users of problems with Android Auto, this could well be something odd about the OnePlus phone, and not the fault of this app.

7. This works, but is a little wonky and does not work as well as the native Android Auto app on my Pioneer head unit.

8. Not sure why mine works and so many others have problems but the developers need to get to work.It took some doing, but I finally got this partially working on my OnePlus 6 in USB mode.

9. Also should be able to use with phone screen locked so that it can actually charge.

10. The screen constantly on kills the battery and heats the phone up.

11. CarbitLink v4.1 released on 2022-07-16 is the most stable error free version download the apk if you can find it.after last update works like a charm.

Steps to Troubleshoot & Fix CarbitLink-EasyConnection Issues

1. Fix CarbitLink-EasyConnection Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart CarbitLink-EasyConnection: Restarting the app will resolve most errors.
  2. Update the CarbitLink-EasyConnection App. Here is how:
    1. On Android goto PlayStore » Search for "CarbitLink-EasyConnection" » Open CarbitLink-EasyConnection » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CarbitLink-EasyConnection » click "UPDATE".
  3. Clear CarbitLink-EasyConnection app cache: Clearing cached data will force your app to retrieve the latest data directly from CarbitLink-EasyConnection servers.
    1. On Android, goto Settings » Apps » Select "CarbitLink-EasyConnection" » click Storage » click "Clear Cache".
  4. Check CarbitLink-EasyConnection app permissions. If any of these permissions required to use your device's features are disenabled, CarbitLink-EasyConnection might not work.
  5. Uninstall and reinstall CarbitLink-EasyConnection. If nothing else has worked, completely uninstall CarbitLink-EasyConnection then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CarbitLink-EasyConnection not working

2. Fix CarbitLink-EasyConnection Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make CarbitLink-EasyConnection be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CarbitLink-EasyConnection not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CarbitLink-EasyConnection may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • the software is preinstalled in my new Car, in installed the app on my iPhone. try to connect and get the message in my car screen that the there is no registration, what to do

    — by Aat Hoek 1 month ago

  • Youtube is working well (audio and video). Other platforms like netflix, only audio works with black screen. Is this normal and how to fix it?

    — by Ahmad Gudal 1 month ago

  • I have upgraded my membership in carbitlink to premium Pro so I can access the twin space function but unfortunately I couldn't I just stuck in : starting the operating environment

    — by Najib AlHaddad 2 months ago

  • Unregistered issue

    — by Sonu 2 months ago

  • Got that 'not registered' for EasyConnection, how to solve?

    — by Adam 3 months ago

  • I have a FAW bestune car 2022 , it has the easyconnection app and it links with my phone but then it shows me a message ( unregistered, please contact customer support )
    SN: 2108260009
    Please advise,
    Thank you

    — by Mohammed Alharbi 3 months ago

  • Carbit showing unregistered

    — by Yasir naik 4 months ago

  • not registered, please contact customer support

    — by Tarek Tahhan 4 months ago

  • Each time i try to connect my android phone to my car play it plays and after few seconds its quickly disconnect the phone from my car screen....

    — by Rajesh Kanna 4 months ago

  • I just bought the carbitlink wireless android ai box how do I get Netflix and YouTube to play

    — by Alex kessler 4 months ago

  • I saw some carbitlink apps has add on feature in some phones and it can control the mirroring from car screen but I don’t have these features in the recent carbitlink apps

    — by Atef 4 months ago

  • Each time i try to connect my phone to my android car play it quickly disconnect the phone from my car screen and keep saying "Unregistered, please contact customer support" although iam following the instructions and settings carefully

    — by Y ELG 4 months ago

  • hello, easyConnect does not work with my android 10 car radio. it displays a red line and says (the activation status is not confirmed) thank you for telling me how to activate my (EasyConnection) Thank you.

    — by Castro Francis 5 months ago

  • The carbitlink didn’t work in my android dashboard

    — by Ahmed 5 months ago

  • When using Honor 90 lite phone to mirror, control on headunit don't respond. Its like touching on headunit in the center but the touch spot appear somewhere else in phone. This happens when mirroring in Landscapes mode, no problem in Portrait Mode.
    When using older phone Xiaomi Poco F1 mirroring in Landscape and Portrait mode, can be control fully on headunit without any problem.
    I think Xiaomi has "Lock Orientation" features while HONOR phones its "Auto-Rotate" that's causing the problems

    — by Brandy Heng 5 months ago

  • Hi I accidentally uninstalled the app on my head unit I need the apk file to install it back.

    — by FORTRESS 5 months ago

  • When i try and connect to radio in car the unit screen says device not registerd contact customer service can you help me

    — by J HURLES 6 months ago

  • Not registered please contact customer support

    — by Aaron Macedo 6 months ago

  • Not registered, please contact customer service.

    — by Ahmed el naggar 6 months ago

  • Unable to use carbitlink in car. As it is not registered.

    — by Santro 6 months ago

  • При подключении телефона к головному устройству автомобиля пишет, что нет регистрации.

    — by Александр 7 months ago

  • Please cancel immediately

    — by Jared 8 months ago

  • I have a model PX5 car consilee and when I try to connect with carbitlink it shows "unregistered, please contact customer support"

    — by Stefanos 8 months ago

  • Unregistered problem

    — by Eric David 9 months ago

  • cannot open the carbit link app , showing unregistered

    — by dhruv raval 10 months ago

  • Can't connect with my Android car stereo

    — by Kushal Sarma 11 months ago

  • I will connected my car with easy connection but they again and again show me not registred customer support help. Me

    — by Gurvinder singh 11 months ago

  • In My car multimedia carbitlink shown Not registered , pleas contanct custumer support

    — by Mehdi 11 months ago

  • I purchased a Dasaita 4runner head unit however carbitlink states that registration is abnormal, contact customer support. Can you please help me fix this issue?

    — by Arnel Guillermo 11 months ago

  • I have an easy connection app on my android player in my car. I want to connect but everything it says I must connect customer support. How do I sort it out?

    — by Mohmed salim 1 year ago

  • Conejo53

    — by Victor figueroa 1 year ago

  • Hi ,I am trying to use Carbitlink on my car and it says "not registered please contact customer support"

    — by Liew Kong chiew 1 year ago

  • I have an Xtrons QCB8060CCP Android head unit in my 2005 BMW 645ci. This unit came with Carbitlink installed, however I cannot use it because it is unregistered and when I try to use it dialog boxes that read "unauthorized/illegal program". Is there a code, password or procedure that you could provide in order for me to use thus program. Thank you in advance for any assistance you may provide.

    — by Charles H Stokes 1 year ago

  • I can't connect my device to the car my car is BESTUNE T99 and the company said its not support from the software can you help me in this issue or tell me when it will be supported

    — by Abdullah Alharbi 1 year ago

  • Hi... My car bitlink apk is not connecting & unregister after opening... Kindly help me solve this problem.. how to register it . Thanks a lot

    — by Khan 1 year ago

  • Not connecting with mobile displays message as " not registred, please contact customer service

    — by Binod Pandey 1 year ago

  • Help me to register

    — by Sanidhya 1 year ago

  • Can't connect to the stereo

    — by Gerardo 1 year ago

  • Hello I am trying to use Carbitlink on my car and it says "not registered please contact customer support"

    — by Syazana Yahya 1 year ago

  • Hello I am trying to use Carbitlink on a Carlinkit AI Box Mini put it says "not registered please contact customer support"

    — by Enrico Montefusco 1 year ago

  • Unregistered l, please contact customer support

    — by Moez 1 year ago

  • Not register

    — by Suyog Shripad bapat 1 year ago

  • Register my car to use this app on my Mobile phone

    — by Bryta nation 1 year ago

  • Unable to start the application. Always show 'Not registered, please contact customer support'. Please help to solve this.

    — by Manoj G 1 year ago

  • I can't connect

    — by AVINASH UMATHE 1 year ago

  • My phone not recognize QR code

    — by Francisco Rivera 1 year ago

  • when i open the application This sentence appears “ Unregistered, please contact customer support”

    — by Ahmed Riyadh 1 year ago

  • Unable to connect .....unregistered is shown in app

    — by Sahil Gupta 1 year ago

  • Carbitlink not working.
    It is showing unregistered error.
    Contact customer care for help.
    Expecting positive reply.

    — by Ajay Kumar 1 year ago

  • I can not connect my iphone to my radio. It says i have to register my device first. I have no clue what to do. Thank you

    — by Jose 1 year ago

  • When starting the application on my cars' multimedia it says "Registration status: unregistered, contact support"

    — by Dimitar Zhelev 1 year ago

  • Not registered, contact support

    — by Adrian 1 year ago

  • Not registered product call support
    Head unit.PX6 Dasaita Vivid 11 for Honda Accord
    Cell phone OnePlus 10T

    — by Bernardo Escoto 1 year ago

  • the carbit link app (car version) show me not registered please contact customer service

    — by KOK LIANG BAO 1 year ago

  • En el radio del auto
    Not registered contact customer support

    — by Jesus Lazo 1 year ago

  • Iam trying to connect my android phone and android car screen, but the activation status is not confirmed

    — by John Chrisostom Nicas 1 year ago

  • Cum pot remedia afișarea în mașină,
    neînregistrat, vă rugăm să contactați asistența pentru clienți

    — by BRANZILA DANIEL 1 year ago

  • Problem with registration on new head unit from Seicane. text from barcode is below

    — by Dale Nutbrown 1 year ago

  • Not registered please contact customer support

    — by Salah ibrahem 1 year ago

  • Showing error message as unregistered on android

    — by Sss 1 year ago

  • Not registered

    — by Alyssa rudlang 1 year ago

  • Always do not able to connect fastly due to this message " not registered, contact your customer support"

    — by Ahmed 1 year ago

  • I buyed a Megasonic [K2501] Car Android 9" device for my car (Tata Nexon, XE model) and it is now giving registration error whenever I launch the Car Bit app.

    — by Abhishek 1 year ago

  • There show unregistered

    — by Chia wai sheng 1 year ago

  • New android’s car stereo from Amazon pre loaded easy connect says unregenerate version contact customer service will not connect

    — by Richard Cox 1 year ago

  • I try to register my easy connection but when I try to hook it up with cable it said not register I wonder why

    — by William Law 1 year ago

  • I can't connect android auto. I always get a message that the account is not registered.

    — by Srdjan Maksimovic 1 year ago

  • How to connect my phone into my android car player. There come out contact customer support

    — by Rajkumar Chandran 1 year ago

  • Not able to register. Need help asap

    — by S Mukherjee 1 year ago

  • It won't let me connect to my extron's unit as it says I'm not registered. Please contact customer support

    — by Jayson churn 1 year ago

  • Not registered

    — by Rodney Wong 1 year ago

  • My headunit showing [not registered contact customer care] what should i do now plz hep me out

    — by Stanzin Mingur 1 year ago

  • I have a SKYWELL SUV, it's pre installed the EASYCONNECTION, when i want to connect my cell phone where installed carbitlink app , the message is NOT REGISTERED, PLEASE CONTACT CUSTOMER SUPPORT

    — by Franklin 1 year ago

  • Unregistered, please contact customer support. Show like that on my android player

    — by Kartik Arumugam 1 year ago

  • Always getting not registered message.Hence, i am unable to use this app

    — by Venkataswamy Pavali 1 year ago

  • I just bought this car and trying to connect via carbit and it says not registered please contact customer support.

    — by John DeSantis 1 year ago

  • Not registered contact customer support like this comming in Android 10 car system how do registered this

    — by VenugopaL k 1 year ago

  • My android player said unregister please contact customer service

    — by Mohd al fatah 1 year ago

  • How Can i fix showing it in car,
    Not Registered, please contact customer support

    — by Zaw Win Htun 1 year ago

  • Il mio Easy connect non è registrato come posso risolvere?

    — by Uva Pantaleo Sergio 1 year ago

  • Hi. I can not connect to my Hongqi via carbitlink. It says uregistrert, contact support... What do I do?

    — by Rudi Lindvall 1 year ago

  • can't connect to my car

    — by zazali bin togok 1 year ago

  • No

    — by Mohamad shafiq hazim bin md idrus 1 year ago

  • It’s unregistered

    — by Muhammad Aniq Syazwan Abu Hasan 1 year ago

  • Help

    — by Muhammad Aniq Syazwan Abu Hasan 1 year ago

  • App Not Registered

    — by Enri 1 year ago

  • Everytime I open the app on my motorcycle stereo it says"Not registered, please contact customer support.". So here I am, asking how to remedy this.

    — by Kenneth 1 year ago

  • The carbitlink app on my headunit says its not registered. I uninstalled it to find another easy connection app for the headunit but I can't find it. Please help me install it again.

    — by Anjeanette Felipe 1 year ago

  • My easy connection app says not registered, how can i fix the issue?
    Trying to connect to iPhone

    — by Aysha Ali 1 year ago

  • It keeps saying that my radio is not registered

    — by David Carrero 1 year ago

  • Apps show untegisterd on my android player car

    — by Muhammad Izuan Ismail 1 year ago

  • Don’t work

    — by Madhav Singla 1 year ago

  • I have car head unit and try to connect but still say is unregistered. What can i do?

    — by Mateusz Wiak 1 year ago

  • My easy connection app says not registered, how can i fix the issue?

    — by David Freddy Matiko 1 year ago

  • Not registered, please contact costumer support is the message I have

    — by Diren Duman 1 year ago

  • I have CarbitLink on my car stereo and it will not connect with my iPhone either by USB or wireless. I have the app on my iPhone 12 (latest app version) and when I try to connect with it to my car stereo it does nothing. The car stereo app loads with a QR code which when scanned goes nowhere and when scanned with the iPhone app it says unknown QR code. The stereo app says unregistered and has a pop up saying "abnormal registration" and does nothing.

    — by Andrew Edwards 1 year ago

  • Trying to connect EasyCon on my phone to my car head unit. I get "Unregistered, please contact customer support."

    Running Android 10 on head unit.

    — by chameera 1 year ago

  • In car ur app un registration

    — by Tejas 1 year ago

  • I was trying to connect but it said I need to register and contact customer service

    — by Elyse Dequina 1 year ago

  • I have the app on my phone and it works great but the app that came installed on my aftermarket android head unit for my car keeps saying unregistered and to contact customer service?

    — by Nicholas Carter 1 year ago