Published by Coinpayments Inc on Sep 1, 2023

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Why should I report an Issue with CoinPayments - Crypto Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Coinpayments Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About CoinPayments - Crypto Wallet

1. The CoinPayments mobile app allows you to conveniently store, send, receive and convert your crypto all in one place! Trusted by over 2. 4 million businesses and users across 182 countries, CoinPayments is the ideal choice when it comes to a comprehensive yet easy to use cryptocurrency wallet and payments platform.

2. CoinPayments was founded in 2013 as the first altcoin payment solution and has since grown to support payments for bitcoin and over 1,200 altcoins for a userbase of over 2. 4 million business and user accounts across 182 countries.

3. CoinPayments provides a secure, reliable and easy to use wallet for bitcoin and each of the 1,200+ altcoins and tokens supported on the platform.

4. CoinPayments is a comprehensive platform offering storage and payment support for bitcoin and 1,200+ other cryptocurrencies.

5. The CoinPayments platform has already integrated 4 of the top stable coins including Tether (USDT), True USD (TUSD), Gemini Dollar (GUSD) and USD Coin (USDC).

6. The CoinPayments mobile app comes with an easy to use Point of Sale (POS) feature that provides real-time exchange rates for 27 fiat currencies, with optional tax and tipping features.

7. You can start accepting crypto payments online within minutes, using any of our pre-built plugins and integrations for all the major ecommerce platforms.

8. The easy to use platform offers prebuilt plugins and integrations for all the major ecommerce platforms, including Shopify, Woocommerce and Magento.

9. CoinPayments has you covered with our crypto payment gateway that supports over 100 coins!

10. Additionally, businesses and users can reduce the volatility of the cryptocurrencies they are storing by converting them into stable coins.

11. With this native integration, businesses can now accept payments directly in the stable coin of their choice.

CoinPayments Customer Insights

1. Otherwise, it's a great app to use! Cheers!You will stuck when you want to withdraw your own money! The support told me send 40 TRX to 100 address one by one manually each time to withdraw the USDT token! Realy!!!For some reason if you go into your chrome browser and delete you data storage and cache you will delete your wallet.

2. I sent a payment of $10 as it was the minimum amount as the merchant only requested $6 they kept $4 to get my $4 back I need to send them BNB gas worth $5 don't trust this operatorPlease explain to me why all of my XRP was transferred out of my wallets and a small amount of ETH was withdrawn (totaling almost $1000.00). I did not authorize these transactions and DID NOT share my account info with anyone.

3. I have been unable to log into the website and the support wizard keeps telling me I have to log into my account in order to submit a ticket! I have sent an email to the developer's email address and have not heard anything.Tbh i can't exactly give proper rating yet, but you have something solid here.

4. Burn in hell, scamers!Something has gone wrong with this app! I have been trying to make payments for the past two days unsuccessfully! It simply rolls and rolls and then comes up with one error message or another.

5. This scam app is easy to recieve the cripto, but very hard to get It back or make any payments over it due to the hidden minimum amount which you can see only before the last step and which is way more then the purchase amount.

6. a couple of minutes later on my Transaction History I can see that the transaction has been cancelled and they are back in my CoinPayments wallet.

7. I can't spend them and when I try to send them to another exchange or a wallet it says "Transaction Succeded" then they dissapear from my CoinPayments wallet.

8. LONG LIVE COINPAYMENTS!!!Terrible app! I got to their last step of verification after sending my driver's license and they denied my proof of residency so, many times.

9. I've been with CP for over 4 years and they have grown my business and helped me grow my portfolio by accepting a wide array coins.

10. Reasonable fees, great support and the website and mobile app are easy to navigate.

11. Wondering what other comments on lost coins about and how data is stored and if lost if data is in device.

Steps to Troubleshoot & Fix CoinPayments Issues

1. Fix CoinPayments Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CoinPayments: Restarting the app will resolve most errors.
  2. Update the CoinPayments App. Here is how:
    1. On Android goto PlayStore » Search for "CoinPayments" » Open CoinPayments - Crypto Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CoinPayments » click "UPDATE".
  3. Clear CoinPayments - Crypto Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from CoinPayments servers.
    1. On Android, goto Settings » Apps » Select "CoinPayments - Crypto Wallet" » click Storage » click "Clear Cache".
  4. Check CoinPayments app permissions. If any of these permissions required to use your device's features are disenabled, CoinPayments might not work.
  5. Uninstall and reinstall CoinPayments. If nothing else has worked, completely uninstall CoinPayments then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CoinPayments not working


2. Fix CoinPayments Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CoinPayments be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CoinPayments not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CoinPayments may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am requesting that my account be closed because I am concerned about the privacy of my data. There is also a law for this under GDPR - General Data Protection Regulation: This gives you the right to ask an organization that holds data about you to delete it.
    My account informations:
    Username: tronhours
    e-mail address: bxncjckckckvj@redacted

    — by Tron Hours 2 years ago