Published by Filmmotion Studio

Report an issue with My Movie Maker.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with My Movie Maker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Filmmotion Studio to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

My Movie Maker Customer Insights

1. App is easy to use easy to edit movie easy to add music easy to cut any part of movie.....No stars! it says my movie maker but you don't allow video only pictures how is that professionalWorst app i ever seen, as i select photos it directly closed.Very rubbish app you cant make a movie you can only edit photos rubbishlyIt does not have the facility for inserting textEasy app for making a short video.

2. ๐Ÿ‘๐Ÿ‘๐Ÿ’ฏ๐Ÿ†’๏ธ๐Ÿ”Totally useless app it doesnt edit videosVery simple apps๐Ÿ‘easy to useUseless.

3. It is not working at all.

4. Just bogus app.

Steps to Troubleshoot & Fix My Movie Maker Issues

1. Fix My Movie Maker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Movie Maker: Restarting the app will resolve most errors.
  2. Update the My Movie Maker App. Here is how:
    1. On Android goto PlayStore » Search for "My Movie Maker" » Open My Movie Maker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Movie Maker » click "UPDATE".
  3. Clear My Movie Maker app cache: Clearing cached data will force your app to retrieve the latest data directly from My Movie Maker servers.
    1. On Android, goto Settings » Apps » Select "My Movie Maker" » click Storage » click "Clear Cache".
  4. Check My Movie Maker app permissions. If any of these permissions required to use your device's features are disenabled, My Movie Maker might not work.
  5. Uninstall and reinstall My Movie Maker. If nothing else has worked, completely uninstall My Movie Maker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Movie Maker not working


2. Fix My Movie Maker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Movie Maker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Movie Maker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Movie Maker may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • hello!
    i need to cancel my subscription

    โ€” by toms 8 months ago

  • Please unsubscribe the from Win Movie Maker - Full Version & Effects Store (ID-941004)

    โ€” by Evgeny Ratner 8 months ago

  • I would like to cancel my WinMovie Maker subscription

    โ€” by Rodrigo Murillo Aranda 10 months ago

  • Please cancel my subscription to win movie maker. I used it yesterday to create a movie, but did not realize there was a monthly fee. I no longer want to use the service. Thank you.

    โ€” by Connie Renouard 10 months ago

  • quisiera cancelar mi suscripciรณn a movie maker, debido a que no lo utilizo con frecuencia.

    โ€” by nadia rivero 10 months ago

  • I want to cancel my subscription and monthly payments please

    โ€” by Madeleine 10 months ago

  • Please cancel my windows movie maker subscription . Please email me when it was cancelled

    โ€” by Janko Bolka 10 months ago

  • I want to cancel my subscription as soon as possible.

    โ€” by Javiera Galaz 11 months ago

  • Hi, I see that there is a reoccurring charge for Movie maker , I would like to cancel it , keep only the 1 month during , will review it once I need it - so subscription will end on 14-April 23

    โ€” by Yaniv 11 months ago

  • Concerne le topvideosoft account ID113545181,abonnement 93134183,
    J'ai soucris l'abonement a movie maker et non au topvideosoft, donc j'aimerai que vous me remboursiez les 9 euros deja percus et annuler cet abonement .
    Je recoi des mails comme quoi on ne sais pas prelever le montant sur mon compte qui n'est plus operationel.
    Merci de me tenir au courant et bien me confirmer l'annulation de topvideosoft

    โ€” by Eric Neerdal 11 months ago

  • Hello,
    I would like to cancell my subsciption because I use to make same movie only once per year.
    Thank you

    โ€” by Cuza Noemi 11 months ago

  • I want to cancel the payment.

    โ€” by Kimon Vidalis 11 months ago

  • Please cancel my windows movie maker (full) subscription. I no longer need it and please contact me when you do. Thank you!

    โ€” by Matea 1 year ago

  • Not needed anymore

    โ€” by rasha Bazbaz 1 year ago

  • Please cancel my windows movie maker subscription and refund me. Please email me when it was cancelled.

    โ€” by Debora Furmanovich 1 year ago

  • Hi, please cancel my windows movie maker subscription.
    Thank you!

    โ€” by rachel fleischer 1 year ago

  • To whome itmay concern,
    I would like to request you to can cle my Movie Maker's subscription. The reson is that I could not effort the applicationny more. Your prompt action is much appreciated.
    Best, Duean Wongsa

    โ€” by Duean Wongsa 1 year ago

  • Please cancel my monthly subscription. Thank you

    โ€” by Ronald B Kublawi 1 year ago

  • Imovie maker on windows monthly fee needs to be cancelled.

    โ€” by Grace Lawler 1 year ago

  • I want to cancel my subscription

    โ€” by Manfred Kaufmann 1 year ago

  • Please cancel my subscription

    โ€” by ืืจื–ื” ื‘ืŸ ืื•ืจ 1 year ago

  • Cancel my subscription

    โ€” by Angela Murphy 1 year ago

  • no me gusto

    โ€” by jonathan 1 year ago

  • Please cancel my subscription

    โ€” by Erika Carrion 1 year ago

  • I would like to cancel subscription

    โ€” by Nathalie 1 year ago

  • I needed to pay for the full version to complete a school project, however, I no longer require the app therefore I would like to cancel my monthly subscription

    โ€” by Max Peterson 1 year ago

  • i want to cancel my subscription - my order # is : 539749604

    โ€” by Adi Garty 1 year ago

  • Please cancel my subscription as I bought it to put a video on etsy and then found out etsy does not use sound so useless for my product which is an audio recording! I wont need it for anything else. Thanks faysuze@redacted
    Registration Code:
    6A33FEA53772238A68A8C491BBC558D9
    Invoice ID:
    161772415
    Invoice Link:
    https://cp.bluesnap.com/jsp/show_invoice.jsp?ref=6E918747C97E1A62659E25D04C9DC1AF

    โ€” by Fay Hicks 1 year ago

  • Cancel subscription please

    โ€” by Cindy Riedlinger 1 year ago

  • Cancel subscription please

    โ€” by Cindy Riedlinger 1 year ago

  • Cancel my subscription please

    โ€” by cambrie 1 year ago

  • cancel subscription

    โ€” by Steven Paul Collins 1 year ago

  • Hello, I want to cancel my subscription of moviemaker. I dont use it anymore so please cancel it.
    Thank you.

    โ€” by Kristian Uhrinak 1 year ago

  • Please cancel my subscription for Win Movie maker ASAP. Thank you

    โ€” by Georgitha P. Sasing 1 year ago

  • I would like to cancel my monthly subscription. In the payment emails, it is labeled "topvideosoft." The order number is: 542220904. I no longer am in need of these services, thank you for your time.

    โ€” by Grace 1 year ago

  • Hello,
    I want to cancel my subscription and ask for a refund. I've canceled within 30 days to be eligible for the refund. Unfortunately, Movie Maker was not what I was looking for at this time. Hopefully, I will subscribe later; however, now is not the right time. Thank you so much and I'm sorry for the inconvenience! <3
    -Sid

    โ€” by Sid 1 year ago

  • Hi there, I would like to cancel my BLS Movie Maker subscription as I used it for school and am not in need of it anymore. If you need to contact me for further information please use the email provided.

    Thank you.

    โ€” by Megan 1 year ago

  • hello, I want to cancel my subscription how do I cancel it?

    The reason I don't use it anymore

    โ€” by moony 1 year ago

  • Why is my request to cancel being ignored?
    Please cancel now

    โ€” by hodaya 1 year ago

  • Please cancel iMovie subscription (windows user).

    โ€” by Alla 1 year ago

  • I will cancel my subscription or will not renew my subscription for the months of September

    โ€” by jason tampus 1 year ago

  • I would like to cancel my subscription because I can not afford it. I also paid $40 and the movie I made ended up having a banner with text on it the entirety of the video so I would like to get a refund if possible. Thanks!

    โ€” by Lauren 1 year ago

  • I want to cancel the subscription and the monthly charge immediately

    โ€” by hodaya 1 year ago

  • Please cancel my Movie Maker subscription. Thank you!

    โ€” by Wendy Bishop 1 year ago

  • I do not need the program anymore. I didn't get the code when I needed it and now I have already bought another video editor. Please, return my money ASAP.

    โ€” by Fernando Fonseca 1 year ago

  • I would like to unsubscribe my subscription. Thank you.

    โ€” by Minna Laakso 1 year ago

  • Hello,
    I would like to cancel my subscription.

    โ€” by Simeon Sopadzhiev 1 year ago

  • please cancel my subscription

    โ€” by Diogo Silva 1 year ago

  • Hi, I want to cancel because I stopped editing movies.

    โ€” by hodaya 1 year ago

  • Subcrisption Cancellation

    โ€” by Alex Meilleur 1 year ago

  • ื‘ื™ืงืฉืชื™ ืœื‘ื˜ืœ ืืช ื”ืžื ื•ื™.
    ื•ืื‘ืงืฉ ื”ื—ื–ืจ ื›ืกืคื™ ืขืœ ื”ืชืฉืœื•ื ื”ืจืืฉื•ืŸ ื‘ืกืš 39.99$ ืžื›ื™ื•ืŸ ืฉืฆื™ื™ื ืชื ื‘ืžืคื•ืจืฉ ืฉื”ื—ื–ืจ ื›ืกืคื™ ื™ื•ื—ื–ืจ ืชื•ืš 30 ื™ื•ื ืžื‘ื™ื˜ื•ืœ ื”ืžื ื•ื™.
    ืืฉืžื— ืœืชื’ื•ื‘ื” ื•ื”ื•ื“ืขื” ืขืœ ื‘ื™ื˜ื•ืœ ื”ืžื ื•ื™ ื•ื”ื—ื–ืจ ื”ืชืฉืœื•ื.

    โ€” by ืื‘ืจื”ื ื’ื™ื ืกื‘ืจื’ืจ 1 year ago

  • ืื ื™ ืžื‘ืงืฉ ืœื‘ื˜ืœ ืืช ื”ืžื ื•ื™ ื”ื—ื™ื ืžื™ ืœืื—ืจ 30 ื™ืžื™ ื ื™ืกื™ื•ืŸ, ื”ื™ื•ืช ื•ืื™ืŸ ืœื™ ืฆื•ืจืš ื™ื•ืชืจ ื‘ืชื•ื›ื ื” ื–ื•.

    โ€” by ืื‘ืจื”ื ื’ื™ื ืกื‘ืจื’ืจ 1 year ago

  • Hi,
    I want to cancel my subscription to movie maker. can it please be done as soon as possible?
    Thanks in advance,
    Rachel.

    โ€” by Racheli tamsut 1 year ago

  • Please do not continue with this subscription next month... no renewal. I only purchased this so my so could export a video without watermark

    โ€” by RICHARD ZIMMERMAN 1 year ago

  • Please!!! How to cancel auto Subscription , stop auto renew!

    โ€” by BEH YIN ZE 1 year ago

  • Please cancel- Was accidentally purchased

    โ€” by Chris Mazza 1 year ago

  • I didn't use it. I used a free editing product

    โ€” by Ane Johnson 2 years ago

  • it's not the app

    โ€” by wilbert chalres jr 2 years ago

  • Good evening, I would like to cancel my movie maker subscription. I realized that it is not what I needed to use as an app and does not correspond to my needs. I payed using a mastercard and would like to cancel it ASAP. thank you

    โ€” by Paris Cameron 2 years ago