Published by Phuket INC on Mar 29, 2024

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Why should I report an Issue with Addons for Melon?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Phuket INC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Addons Customer Insights

Steps to Troubleshoot & Fix Addons Issues

1. Fix Addons Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Addons: Restarting the app will resolve most errors.
  2. Update the Addons App. Here is how:
    1. On Android goto PlayStore » Search for "Addons" » Open Addons for Melon » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Addons » click "UPDATE".
  3. Clear Addons for Melon app cache: Clearing cached data will force your app to retrieve the latest data directly from Addons servers.
    1. On Android, goto Settings » Apps » Select "Addons for Melon" » click Storage » click "Clear Cache".
  4. Check Addons app permissions. If any of these permissions required to use your device's features are disenabled, Addons might not work.
  5. Uninstall and reinstall Addons. If nothing else has worked, completely uninstall Addons then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Addons not working

2. Fix Addons Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Addons be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Addons not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Addons may not be able to connect to the Internet when running in the background.

Reported Issues