Published by Paysera LT, JSC on Feb 21, 2024

Report an issue with Paysera Super App.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Paysera Super App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Paysera LT, JSC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Paysera Super App image 1 contact Paysera Super App image 2

About Paysera Super App

1. Paysera is a FREE finance management app for all your needs: sending and receiving money, converting currencies, trading gold, shopping online, and more. 13 000+ e-shops in Lithuania, Latvia, and Estonia use Paysera to accept payments in their online stores.

2. Paysera is the first licensed electronic money institution in Lithuania and the winner of the Lithuanian Fintech Awards Public Vote 2022.

3. Pay in those e-shops via your Paysera app and get up to 1 per cent cashback from your purchases! ✔️ Recurring payments (periodic payments for bills, subscriptions, etc.

4. If you have any questions, please look for the answers on our support page at support. paysera. com, or contact us by phone at +44 208 0996963 or email at support@paysera.

Paysera Super App Customer Insights

1. I have an account with paysera for a long time, suddenly the account was restricted, I have a balance in the account, there is no way to get them back, I contacted them on the email more than 20 times and without an answer, I called them 25 times and each time they told me, you will get your money within days and I have been waiting for 3 months, the support is very bad, badThis is the most disgusting app, that I've ever used.

2. Please fix this bug.Paysera was really good years ago, now there are better alternatives, the fees increasing everytime, transactions doesn't work sometimes, customer service no available most of the time, time to go somewhere else.It's showing Indian currency that's why I installed and I registered but my documents rejected because in India not working this application.

3. Consider the following scenario, you login to your account > you loose your phone or you can't access the app for some reason > you buy a new phone or you want to login in another phone > you'll get that ugly loading screen asking you to confirm the request ... at least provide an option to use other methods.I have very bad experience on this app.

4. I'm stuck out of my account and I have a huge amount of money in it fix this issue cuz this is getting anoying.When you successfully get into the app it is all okay, but logging in is so frustrating and so far away from being a good or even acceptable UX.

5. How, how would You imagine I could do that confirmation if my old "known" device is dead ??This app is disgusting I've been trying to log in for few days but I'm not getting the confirmation sms.

6. (Im from Kazakhstan)I've been trying just to have a regular account , and guess what that didn't work.

7. It doesn't reflect the account balance in a timely manner, there is some serious lag between the webpage and the application.

8. ☹️ But I like checking document's are very quickly.I have persistent trouble logging in, receiving confirmation codes, creating templates.

9. Once you give your phone number and password, there is alot of things that I don't receive a verification code even after many tries and many times I have to prove that I am not a robot.

10. I Sent to them a couple of mail, but again they didn't respond.Tried logging in on a new phone.

11. I really need a Paysera account, because my employer is requiring it.

Steps to Troubleshoot & Fix Paysera Super App Issues

1. Fix Paysera Super App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Paysera Super App: Restarting the app will resolve most errors.
  2. Update the Paysera Super App App. Here is how:
    1. On Android goto PlayStore » Search for "Paysera Super App" » Open Paysera Super App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paysera Super App » click "UPDATE".
  3. Clear Paysera Super App app cache: Clearing cached data will force your app to retrieve the latest data directly from Paysera Super App servers.
    1. On Android, goto Settings » Apps » Select "Paysera Super App" » click Storage » click "Clear Cache".
  4. Check Paysera Super App app permissions. If any of these permissions required to use your device's features are disenabled, Paysera Super App might not work.
  5. Uninstall and reinstall Paysera Super App. If nothing else has worked, completely uninstall Paysera Super App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Paysera Super App not working


2. Fix Paysera Super App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Paysera Super App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Paysera Super App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Paysera Super App may not be able to connect to the Internet when running in the background.

Reported Issues