Published by RTI Spa on Feb 28, 2024

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Why should I report an Issue with Mediaset Infinity?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of RTI Spa to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Mediaset Infinity

1. Su Mediaset Infinity potrai goderti 121 big match incluse semifinali e finale, 17 partite gratuite e 104 su Infinity+. – Le dirette di Canale 5, Italia 1, Rete 4, 20 Mediaset, Focus, La 5, Cine34, Italia 2, Mediaset Extra, Top Crime, Iris, 27 Twentyseven, Tgcom24, Boing e Cartoonito. – La UEFA Champions League: la partita gratuita del martedì e, con Infinity+, tutte le altre partite del martedì e 7 delle 8 partite del mercoledì della fase a gironi. 121 big match, incluse semifinali e finale. – Con Infinity+ puoi accedere a un catalogo di migliaia di film, serie tv e cartoni.

2. In più, puoi attivare Infinity+ con il cinema e il grande calcio europeo: non perdere la nuova stagione di UEFA Champions League!

3. Scopri gli show di cui tutti parlano, le fiction, le serie TV, i film, l’informazione, i documentari e i cartoni animati, quando e dove vuoi.

4. Inoltre le dirette di Canale 5, Italia1, Rete4 e di tutti gli altri canali tv Mediaset.

5. Attiva subito la tua sottoscrizione! – Vuoi di più? – E per chi ama la musica... ascolta in diretta le radio più amate (Radio 105, R101, Virgin Radio, Radio Montecarlo, Radio Subasio) e le web radio dei tuoi generi musicali preferiti.

Mediaset Infinity Customer Insights

1. Don't bother.The last updated app (Infinity) is bad, keep crashing, no Chromecast, no user friendly, no support friendly ...I am Italian, living abroad and I was using VPN to watch IT TV but now with the new update it keep blocking me from watching my favourite programs I'am sorry but if you not fix it- I'll have to unsubscribeGREAT! DawnIaod (WHAFF) App for FREE MONEY.

2. Social login doesn't work, every time I open the app need to login again...no Chromecast icon, constantly buffer and freeze.

3. This app is a representation of the Italian style.Stop working, playback error every time start a video.No more Chromecast support, so it's now useless for me.

4. For users unable to access after the latest update (like me): delete the app's data and then open the app again, after which you should be able to login with your old user/pass.

5. The game completely freezing.Please mix this, this has been going on the new version on ith anniversary.Since the new update I can't even open the app and when I manage to open it I can't login.

6. One more thing, the ads always play at the start, they are intentionally 3 times louder than the volume set on your device, you watch the ad, then it tells you "something went wrong".

7. I keep getting the same error message saying check the network connection of your device but I have no issue.

8. Unbelievable they broke the app for virtually every logged existing customer, that's extremely unprofessional.There's no option to change to original language.

9. I will be sure to pass the word!!!Disappointing! Content from abroad no longer available since the last update.

10. as I see many comments showing this same issue along with other apparently, however no efforts from the team development in any fixing or explanation.

11. Well done your app almost reach 1 star 🌟 meaning not reliable anymore unfortunately.Appp is useless.

Steps to Troubleshoot & Fix Mediaset Infinity Issues

1. Fix Mediaset Infinity Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mediaset Infinity: Restarting the app will resolve most errors.
  2. Update the Mediaset Infinity App. Here is how:
    1. On Android goto PlayStore » Search for "Mediaset Infinity" » Open Mediaset Infinity » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mediaset Infinity » click "UPDATE".
  3. Clear Mediaset Infinity app cache: Clearing cached data will force your app to retrieve the latest data directly from Mediaset Infinity servers.
    1. On Android, goto Settings » Apps » Select "Mediaset Infinity" » click Storage » click "Clear Cache".
  4. Check Mediaset Infinity app permissions. If any of these permissions required to use your device's features are disenabled, Mediaset Infinity might not work.
  5. Uninstall and reinstall Mediaset Infinity. If nothing else has worked, completely uninstall Mediaset Infinity then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mediaset Infinity not working


2. Fix Mediaset Infinity Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mediaset Infinity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mediaset Infinity not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mediaset Infinity may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please cancel my subscription to Mediaset Infinity as of July 1, 2023. I subscribed less than one month ago and I live in Canada.

    — by Mary Fonzo 8 months ago

  • please delete my subscription to mediaset infinity. The service is never working properly so I rather cancel it

    — by daria tontoranelli 1 year ago

  • Cannot watch in the states tried twice to cancel.still took payment please cancel!

    — by Sandra Blodgett 1 year ago

  • II have registered to international mediaset infinity and £3.99 has been taken from my bank account on 19.04.2022 and on 19.05.2022 but Ihave not been able to watch any programs, can you please check why or else cancel my subscription

    — by vita cocchiara 1 year ago

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